Service Tech Lead

Scheck Hillel Community School a large Orthodox Jewish community school located in sunny North Miami Beach Florida is currently accepting resumes for an experienced full time Information Technology Service Tech Lead.

Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach Florida. Our well-rounded rigorous dual curriculum program serves over 1300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality As a community school we understand that our school isnt just about education its about the whole child.

The Service Tech Lead Level 3 supports students faculty and staff across a PK12 learning environment. This role is responsible for advanced technical troubleshooting systems administration infrastructure support escalation management and team mentoring. The engineer will work closely with the IT Director to maintain a stable secure and user-friendly technology landscape. Must be agile and able to work in a fast-paced environment.

Key Responsibilities

• Provide Level 3 technical support for Windows macOS ChromeOS iOS and Android devices.
• Lead the full help desk workflow and incident lifecycle. Troubleshoot and resolve issues related to:
  • Google Workspace for Education and Microsoft O365.
  • Network connectivity (wired and wireless)
  • Managed Print services projectors VoIP phones A/V equipment Smartboards and classroom technology.
  • User accounts permissions and group policies administration.
  • Server and virtualization environments (VMware Hyper-V WINserver)
• Manage and monitor ticketing queues; ensure timely resolution and escalation.
• Install configure and maintain endpoint devices applications and system updates.
• Assist with administration of:
  • Active Directory and identity management
  • DNS DHCP VLANs and firewall rules
  • Backup systems and disaster recovery operations
  • Security tools such as RMM/EDR MDM and content filtering
• Support school technology initiatives assessments and classroom technology integrations.
• Maintain documentation for procedures inventory and configuration standards.
• Serve as the primary escalation point and provide technical guidance and mentoring to L1 and L2 staff and serve as an escalation point.
• Lead the training and upskilling of Level 1 technicians and staff
• Lead root cause analysis and implement long-term preventive solutions
• Drive continuous systems and process improvement
• Run weekly ticket reviews analyze trends and prevent recurring issues
• Proactively monitor systems to identify and resolve issues before impact
• Other duties may be assigned by supervisor or designee

• Five plus years of professional IT client service support or systems administration experience.
• Strong knowledge of:
  • Windows Server (2019/2022/2025)
  • Active Directory Group Policy and authentication protocols
  • Networking fundamentals (TCP/IP DNS DHCP VLANs Wi-Fi)
  • Google Workspace Admin Console Microsoft 365 Admin Center Microsoft Entra.
  • Virtualization platforms (VMware / Hyper-V)
• Experience supporting mixed device environments (Windows Mac Chromebooks).
• Familiarity with RMM/MDM systems such as Datto Mosyle or similar.
• Understanding of basic security frameworks EDR MDR.
• Ability to support classroom A/V systems and instructional technology.
• Experience with supporting / setting up events and meeting technology video Live streaming audio.
• Excellent communication and customer service skills especially in an educational setting.
• Ability to work independently and handle multiple priorities.
• Strong project management capabilities
• Ability to support A/V microphones live streams and hybrid events
• Ability to manage backup systems and continuity during failures
• Availability for occasional after-hours and weekend school events
• Experience with asset lifecycle management
• Key Characteristics:
• Highly proactive and self-driven
• Solution-oriented with a focus on permanent fixes
• Operationally excellent and detail-oriented
• Strong communicator
• Calm positive and effective under pressure
• Skilled in working with students and teachers

• Experience in a PK12 school or higher education environment.
• Knowledge of Chrome Workspace Microsoft and education-specific platforms.
• Experience with firewall platforms (Fortinet UniFi etc.).
• Experience with RMM (Kaseya Datto etc.).
• Experience with scripting/automation (PowerShell Bash).
• Relevant certifications (ITIL4 CompTIA Network/Security Google Workspace Administrator Microsoft VMware etc.).

• In-person role on site no hybrid accommodations supporting classroom office and campus wide technology.
• Ability to work after-hours including weekends in support of school events maintenance windows upgrades and emergencies.
• Ability to lift/move equipment (up to 40 lbs)

We offer a comprehensive compensation package that includes competitive salary benefits professional development opportunity for growth and more. For further consideration email resumes or visit our website at for more information about Scheck Hillel. Scheck Hillel is an equal opportunity employer.