Sr. Specialist, Customer Relationship Management

Job Title: Sr. Specialist Customer Relationship Management

Job Code: 31493

Job Location: Melbourne FL; Greenville TX; Rochester NY; Waco TX; Salt Lake City UT; or Rockwall TX

Job Schedule:9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off

Job Description:

We are seeking a highly skilled and detail-orientedSenior Analyst CRMto join our team and play a key role in managing and optimizing our Customer Relationship Management (CRM) systems. The ideal candidate will have a strong background in CRM analytics data management and system optimization with the ability to translate business needs into actionable insights and solutions. This role requires a strategic thinker who can collaborate across teams to drive customer engagement improve operational efficiency and support business growth.

Essential Functions:

• Oversee the day-to-day operations of the CRM system ensuring data accuracy system functionality and user adoption.
• Configure and maintain CRM workflows dashboards and reports to meet business requirements.
• Analyze CRM data to identify trends opportunities and areas for improvement.
• Develop and deliver actionable insights to support marketing sales and customer service teams.
• Create and maintain regular reports and dashboards to track key performance indicators (KPIs).
• Collaborate with cross-functional teams to streamline CRM processes and improve system efficiency.
• Identify opportunities for automation and implement solutions to enhance productivity.
• Work closely with business units to understand their needs and translate them into CRM system enhancements.
• Act as a liaison between technical teams and business stakeholders to ensure alignment and effective communication.
• Ensure the accuracy completeness and security of CRM data.
• Develop and enforce data governance policies and best practices.
• Provide training and support to CRM users ensuring they understand system functionality and best practices.
• Troubleshoot and resolve CRM-related issues in a timely manner.
• Stay updated on CRM system updates new features and industry trends.
• Recommend and implement system enhancements to improve functionality and user experience.
• Leverage CRM data to develop a deeper understanding of customer behavior and preferences.
• Support the development of targeted marketing campaigns and personalized customer experiences.

Qualifications:

• Bachelors Degree and minimum 6years of prior relevant experience. Graduate Degree and a minimum of 4years of prior related lieu of a degree minimum of 10years of prior related experience.
• Minimum 57 years of experience in CRM management data analysis or a related field.

Preferred Additional Skills:

• Proven track record of optimizing CRM systems and delivering actionable insights.
• Hands-on experience with Microsoft Dynamics CRM including system configuration customization and integration.
• Proficiency in other CRM platforms such as Salesforce HubSpot or similar systems is a plus.
• Strong analytical skills and experience with data visualization tools (e.g. Tableau Power BI).
• Knowledge of SQL Excel and other data management tools.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills with the ability to present complex data clearly.
• Proven ability to work collaboratively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced dynamic environment and manage competing priorities effectively.
• Microsoft Dynamics Certification is highly desirable.
• Salesforce Administrator or other relevant CRM certifications are a plus.
• Experience in industries such as retail e-commerce or professional services is a plus.
• Familiarity with marketing automation tools and sales enablement strategies.
• Experience in mapping and optimizing customer journeys using CRM data.

In compliance with pay transparency requirements the salary range for this role in California Massachusetts New Jersey Washington and the Greater D.C Denver or NYC areas is $82500-$153000. The salary range for this role in Colorado state Hawaii Illinois Maryland Minnesota New York state and Vermont is $94000-$175000. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits including health and disability insurance 401(k) match flexible spending accounts EAP education assistance parental leave paid time off and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements.

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