Technical Director, APAC Systems & Services

Purpose

• the robustness and stability of the solutions implemented
• the quality of the projects delivered in Singapore and across APAC

Key Responsibilities

• Infrastructure & Network
  • Lead the design deployment and management of client ITinfrastructure (data centers cloud hybrid environments).
  • Oversee enterprise network architecture connectivity andperformance across multiple client environments.
  • Ensure high availability disaster recovery and businesscontinuity for client systems.
  • Standardize infrastructure delivery frameworks across APACprojects.
    
    
• Systems Integration
  • Oversee system upgrades migrations and modernizationinitiatives.
  • Align system architecture with client business requirementsand compliance standards.
  • Drive interoperability and data flow between client systemsand platforms.
    
    
• DevOps & Automation
  • Champion DevOps practices across client engagements enablingfaster and more reliable delivery.
  • Implement CI/CD pipelines infrastructure-as-code andautomated monitoring solutions for clients.
  • Collaborate with IDEMIA product team and Services applicationteams to accelerate delivery cycles.
  • Introduce tools and frameworks that improve scalabilityreliability and developer productivity.
    
    
• Security & Compliance
  • Ensure infrastructure systems and network operations complywith regional and industry-specific regulations (e.g. PDPA GDPR HIPAAetc).
  • Partner with IDEMIA security teams to mitigate risks andrespond to incidents.
  • Establish governance frameworks for secure DevOps and systempractices.
    
    
• Leadership & Client Engagement
  • Build and lead high-performing infrastructure systemsDevOps and network teams across APAC.
  • Act as a trusted advisor to client CIOs providing strategictechnology guidance.
  • Manage vendor relationships and negotiate service-levelagreements for client projects.
  • Collaborate with global delivery teams to ensure consistencyand excellence in service delivery.
  • Leadand be responsible to ensure that Singapore Projects are successfully deliveredto the customer within cost on-time on-quality meeting customer and IDEMIAsecurity needs and other agreed KPIs.
    
    
• Operational Excellence
  • Define KPIs and SLAs for infrastructure systems DevOps and nnetwork operations across client engagements.
  • Drive continuous improvement initiatives to enhancereliability and performance.
  • Monitor emerging technologies and assess their applicability to client needs in APAC.
    
    
• Team Management
  • Leveragetechnical depth and broader business understanding to coach develop and
    mentor the individual contributors in your team.
  • Generalmanagement of local resources within your respective team(s) throughout Singapore
    in conjunction with the various teams in SG Services.
  • Support presales activities in APAC by providing technical inputscosting and quotation information in accordance with best practices.
  • Support the Country Service Managers and Service Delivery Managers in the ongoing management of contractual deliverables and milestones that may require project capability.
  • Focuson continual process improvements making recommendations to management
    regarding customer and/or IDEMIA solutions to enhance benefits to customers
    our values and initiatives.
  • Generatekey reporting as directed by local management in support of the relevant KPIs
    of the APAC Regional hub.
  • Assistin the recruitment development and ongoing support of a highly motivated and
    professional project team in Singapore.

Skills and Experience

• Bachelors or Masters degree in Computer Science Information Technology or related field.
• 15 years of experience in IT infrastructure systems and network management with at least 5 years in a regional leadership role within a system integrator or consulting environment.
• Proven expertise in:
  • Cloud platforms (AWS Azure GCP).
  • Enterprise networking (WAN LAN SD-WAN VPN).
  • DB systems (Oracle Postgres MS SQL non-SQL).
  • DevOps tools (Jenkins GitLab Kubernetes Terraform Ansible).
• Strong understanding of regulatory and compliance requirements across APAC.
• Excellent leadership communication and client-facing skills.
• Experience managing distributed teams and multi-country operations.
• An international certification in project and/or services management (PMI PRINCE2 PMP for example)