Strategic Account Executive NY, NJ

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

Overview of the Role:

PagerDuty is seeking a Strategic Account Executive to join our dynamic and customer-focused team! We are looking for a talented sales professional experienced in enterprise multi-product SaaS software who will uncover and close PagerDuty product and service this role you will have the opportunity to drive new business and support our key strategic accounts by embracing PagerDutys commitment to Champion the Customer and you will be responsible for delivering exceptional sales experiences by identifying challenges in customers environments and transforming those challenges into business-driven perspectives while communicating the positive impact of resolving them. This role encompasses the overall success and sales performance of a defined account territory.

How You Impact Our Vision

You will be engaging influencing and fostering relationships with individuals at various levels within organizations including individual contributors mid-level management and C-suite executives to drive their digital transformation strategy with leading enterprise customers. Your role will involve:

• Leading a cross-functional account team in developing and implementing detailed account plans/strategies to expand existing relationships and acquire new customers. This involves collaborating with teams such as Marketing Solution Consulting Customer Success Business Value BDRs and Strategic Alliance teams.
• Maintaining a keen focus on identifying challenges in customers environments and developing a business-oriented perspective that motivates them to take action in addressing those challenges.
• Generating revenue by selling managing and cultivating existing client relationships and by selling to greenfield accounts.
• Continuously connecting the dots within your account base to establish executive alignments foster broad relationships and engage with targeted teams and leadership.
• Demonstrating the ability to navigate a hybrid business approach that combines a frictionless transactional sales model with a strategic large deal selling motion depending on the situation.
• Prioritizing opportunities and coordinating with your internal team to provide exceptional customer experiences and ensure 100% satisfaction.
• Exceeding monthly quarterly and annual quotas.
• Utilizing our sales methodology and processes effectively for lead management and sales forecasting.
• Committing to pipeline generation and conducting thorough account research.

Basic Qualifications:

• At least 7 years of outside software sales experience which includes 3 years of experience selling at Strategic and/or Enterprise in a multi-product complex software environment (SaaS IT infrastructure or similar industries preferred)
• Able to demonstrate methodology to prospect and build pipeline independently and a demonstrated track record of hitting and exceeding sales targets
• Experience leading large and complex sales cycles within Global 2000 Enterprises with the ability to understand customers needs and translate them into tailored solutions
• Strong presentation verbal and written communication skills

Preferred Qualifications:

• Advanced knowledge around DevOps IT Ops and Platform Engineering
• Familiarity with MEDDICC and Command of the Message
• Strong technical expertise understanding of engineering culture and the ability to connect with customers
• Bachelors Degree or higher is preferable

The base salary range for this position is 160000 - 185000 USD (50/50 split). This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.