Front Office Coordinator

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB TITLE: Front Office Coordinator

FLSA STATUS (Exempt/Non-Exempt): Non-Exempt

SUPERVISION RECEIVED: Reports to Office Manager

SUPERVISION EXERCISED: NONE

GENERAL STATEMENT OF DUTIES

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient
productive and professional operation of the front office which includes patient reception scheduling of patients collecting patient demographic insurance information and collecting patient payments.

ESSENTIAL FUNCTIONS

Promptly greets and acknowledges patients. Informs MAs and Providers of patients arrival through Care Cloud using appointment status.
Instructs patients in completion of medical history and patient information forms and makes and necessary corrections to the patients account. Obtains accurate complete demographic and insurance information and financial contract/consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information and financial contract/consent on patient paperwork as well as reviewing patients and guarantors to obtain accurate information ensuring all necessary documents are populated and signed correctly. Also making sure all required authorizations and or referrals are attached to the appointment for that date of service.
Responsible for identifying and collecting co-payments co-insurances and past due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the billing department.
Evaluates patient financial status and establishes payment plans based upon authority levels.
Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients family members physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Scans all new patient or updated patient information into computer (including: photo ID insurance cards referrals patient paperwork.
Schedules follow up appointments reviews patients insurance coverage and notifies patient if service requires authorization or referral and send request to PCP via CPS.
Maintains general knowledge of insurance plans accepted by ASAP.
Communicates with the patients in the lobby if the physician or provider is running behind schedule.
Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing a batch.
Maintains patient confidentiality.

EDUCATION

High School Diploma /GED or equivalent working knowledge preferred.
Preferred Graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license.

EXPERIENCE

Medical Office experience is preferred.
Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
Requires knowledge of insurance rules and regulations medical terminology and computer scheduling systems.
Must be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external customers.

KNOWLEDGE

Knowledge of the health care field.
Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility if each payer per patient according to defined parameters.
Knowledge of medical terminology and HIPAA Guidelines
Knowledge of EMR computer charting and is proficient with documentation.
Knowledge of pain management/medical/surgical best practices.
Knowledge of medical offices policies and procedures.

SKILLS

Skill in customer service.
Skill in communicating effectively with physicians clinical staff and the public.
Skill in establishing good working relationships with both internal and external customers.

ABILITIES

Ability to interact with management physicians and teammates at all levels and effectively
Communicating with teammates and management both in oral and written form.
Ability to work in an environment that frequently produces a high level of stress and mental fatigue.
Ability to be comfortable performing multiple projects in conjunction with day-to-day activities and
utilizing time effectively and self-directed.

ENVIRONMENTAL WORKING CONDITIONS

Normal office environment.
Some travel between various clinic locations.

PHYSICAL/MENTAL DEMANDS

Good visual acuity accurate color vision.
Requires sitting and standing associated with a normal office environment.
Some bending and stretching required.

Required Experience:

JOB TITLE: Front Office CoordinatorFLSA STATUS (Exempt/Non-Exempt): Non-ExemptSUPERVISION RECEIVED: Reports to Office ManagerSUPERVISION EXERCISED: NONEGENERAL STATEMENT OF DUTIESResponsible for maintaining a high level of customer service...