BSCO-HCP Engagement- HCP Engagement Operations Manager Operate
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
ManagerJob Description & Summary
At PwC our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients providing advice and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.In regulatory risk compliance at PwC you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Description
Title:HCP Engagement Operations Team Lead
Location Posted:
Date Last Modified:
5October 2025
BRIEF COMPANY DESCRIPTION
At PwC we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purposefor our clients our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC.
PwCs high-performance culture is based on passion for excellence with focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firms philosophy is a simple construct: We care for our people.
Globally PwC is ranked as the 3rd most attractive employer according toUniversum. Our commitment to Responsible Business Leadership Diversity & Inclusion work-life flexibility career coaching and learning & development makes our firm one of the best places to work learn and excel.
Apply to us if you believe PwC is the place to be. Now and in the future!
JOB OVERVIEW:
HCP Engagement Managed Services 9 Yrs Manager
Preferred Title:HCP Engagement Operations Team Lead
Education/Certifications:Bachelorsdegree (Life Sciences Business or related field preferred).
Roles and Responsibilitiesgenerally:An HCP Engagement Operations Team Lead is responsible for leading and overseeing the day-to-day operations of the HCP engagement function they are assigned. This role manages team member assignments operational metrics SLAsconfirmscompliance with regulatory and company standards drives operational excellence and supports the effective coordination of all engagement acrossany of the assignedfunctional teams including HCP Onboarding Engagement Ambassadorship Contracting Invoicing and Payments as well as Transparency Reporting. The Team Lead provides guidance and oversight to a team of specialists they are assigned.
Responsibilities may include but are not limited to:
Team Leadership & Oversight:
Supervise and mentor team members across HCP engagement operations roles
Maximize operational efficienciesallocateworkloadmonitordailyprogress andconfirmsservice level agreements (SLAs) are met
Foster a culture of complianceaccuracyand collaboration
Operational Management:
Oversee the execution of HCP contracting onboarding FMV/tiering assessments and payment processing
Confirmsoperational processes are documented standardized and continuously improved
Coordinate with cross-functional teams to support HCP engagements
Compliance:
Confirmsadherence to internal SOPs and relevant regulations and policies (e.g. FMV governance Sunshine Act/Open Payments EFPIA as applicable)
Maintain audit-ready documentation and control evidence across onboarding contracting payments and transparency data handoffs
Metrics:
Track and report operational KPIs including cycle times first-pass accuracy SLA adherence backlog and quality findings
Identifytrends prioritize root-cause fixes and drive actions that improve throughout and accuracy
Providetimelyupdates to leadership and client on operational metrics
Coordination:
Partner with Business Owners Legal/Compliance Finance/AP and Transparency Reporting to resolve exceptions escalations and data issues
Communicate status updates risks and decisions to stakeholders and leadership
Lead process optimization tooling adoption and playbook updates across HCP Onboarding Engagement Ambassadorship Contracting Invoicing and Payments and Transparency Reporting
Coach the team on new procedures systems and controls; support training and knowledge management
Other:
Manage resourcing scheduling and coverage; conduct regular check-ins and performance feedback
Perform other duties that naturally align withthisroles scope
Embrace learnadoptand encourage the use of approved Responsible AI and automation tools.
Skills:
Bachelors degree (Life Sciences Business or related field preferred)
5 years of experience in HCP operations compliance or pharmaceutical industry support
Prior experience managing a team or leading operational processes
Strong understanding of HCP compliance requirements (FMV Sunshine Act etc.)
Excellent organizational communication and stakeholder management skills
Learning agility and adaptability across functional areassystemsand tools
Proficiencyin HCP engagement systems and reporting tools
Additional Preferred:
Familiarity with systems used across the HCP lifecycle (e.g. onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
Demonstrated ability to drive continuous improvement implement controls and deliver against SLAs in high-volume environments
Data-driven mindset with comfort presenting metrics and insights to leadership
5PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms each of which is a separate legal entity. Please see for further details. This content is for general information purposes only and should not be used as a substitute for consultation with professional advisors.
Legal disclaimerLegal noticesPrivacy statement
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
