Front Desk Receptionist

The Purpose of Your Role

The Front Desk Receptionist works closely with our collaborative administration team to provide program and administrative support to the Outpatient Administrative Assistant Office Manager Clinical Director Clinical Assistants and Therapists. They provide a high standard of helpful professional and caring treatment to all clients by maintaining consistent and effective interactions. The Front Desk Receptionist encourages team engagement and comradery through positive interpersonal coworker relationships that promote cooperation trust and respect.

The Company Youll Join

OCD and Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety disturbing and terrifying thoughts uncontrollable worry exhausting behaviors and rituals and avoidance that keeps them from living their lives.

Our Investment in You

• A competitive base pay
• 401k plan with a match
• Core benefits: medical/dental/vision with the company contribution to medical benefits for employee and dependents
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of Paid Time Off 5 days (40 hours) of Sick Time and 9 days (72 hours) Company holiday pay
• Paid specialized ongoing training strengthening your skills experiences and connections that will help advance your career

Responsibilities:

• Able to work Monday - Friday 7:30 am - 4:30 pm
• Greets and checks-in clients visitors and vendors
• Verifies client information and collects patient copays
• Incident and customer services management
• Completes client reminder calls
• Manages incoming mail screens and replies to emails and calls
• Navigates electronic medical record system and manages therapist schedules
• Maintains data spreadsheets
• Assists the team with administrative/clerical duties development and implementation of processes
• Works independently and cohesively with various departments within the company to ensure growth and client satisfaction
• Learns and practices de-escalation techniques (may occasionally be exposed to high-stress environments)
• Provides a welcoming safe environment and keeps clients motivated to work through distress and eliminate neutralizing behaviors
• Maintains a safe and clean environment
• Adheres to all company policies and procedures
• Presents self in a professional manner
• Other duties as assigned

The Skills and Expertise You Have:

• High school diploma or equivalent
• 6 months experience in customer service
• Proficient knowledge of computers including Microsoft Word Excel and other computer software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized detail-oriented takes initiative and completes job responsibilities independently
• Multitask problem-solve interpersonal skills and strong written and verbal communication skills
• Thrives in a changing work environment including inside outside and loud noise level
• Physical demands of the job will include sitting at a desk or table for extended periods bending lifting and walking

Preferred Qualifications:

• Experience in medical or behavioral health offices
• Billing and insurance experience

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities duties or responsibilities required of the employee. Furthermore OCD Anxiety Centers reserves the right to change or assign new duties responsibilities and activities at any time with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race color religion sex national origin age marital status sexual orientation genetics disability political affiliation personal appearance family responsibilities or any other legally protected class under federal state or local law. This applies to all aspects of employment including recruitment hiring job assignments promotions working conditions scheduling benefits wage and salary administration disciplinary action termination social educational and recreational programs.

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