Front Desk Supervisor

Supervises a student services operation or department.

Housing & Residence Life (HRL) is a department that accommodates approximately 3000 students and staff across 10 on-campus living communities which include traditional residence halls suite-style and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve we aim to serve a broad range of students from across the region including those from rural areas and those who are the first in their families to attend college.

The mission vision and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong purposeful community.

Housing & Residence Life provides a vibrant residential experience that fosters learning academic achievement and meaningful relationships.

The support we offer residents during their time on campus is anchored in the following values:

• Community Fostering collaboration mutual support intentional engagement and a sense of connection
• Learning Encouraging critical thinking personal growth and exploration
• Respect Emphasizing empathy consideration and authenticity

Our goal is to create a welcoming and secure living environment where students can thrive academically and personally. Through our programs and services we aim to promote a positive residential experience rooted in shared values and a commitment to student success.

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies procedures and defined internal controls. Problems typically involve a single area process or constituent group. Ensures accountability and stewardship of campus resources (operational financial and human) in compliance with departmental standards and procedures.

60% of Time the Front Desk Supervisor must:

• Coordinate and supervise office operations including admissions registration residency certifications records veterans and others.
• Supervise train evaluate and assign office staff; participate in the hiring and disciplinary recommendations of staff.
• Assure compliance of staff during a shift with district rules policies and procedures and laws governing residency veterans admissions testing and other areas of student services.
• Assist students and staff in resolving problems and complaints
• Recommend procedures to be used for the assigned areas.
• Maintain permanent student records.
• Provide information to students and staff; respond to more difficult questions as referred by assigned staff; coordinate and perform admissions activities with other college departments.
• Assist in monitoring budget expenditures for student services program areas.
• Serve on special committees and perform special projects as assigned.
• Prepare and maintain reports and statistics as required.

35% of Time the Front Desk Supervisor will perform:

• Housing Website & Data Management: Oversee HRL Website updates and ensure accurate information is readily accessible. Compile and analyze front office data to identify trends and recommend process improvements that enhance the residential student experience.
• Fiscal Oversight & Purchasing: Manage the Housing and Residence Life Front Office Purchasing Card including supply purchases charge reconciliation and coordination with the Business Operations team to ensure accurate tracking and reporting of office expenses.
• HRL Customer Service Strategy: Develop front office customer service protocols tailored to Housing and Residence Life needs (residential community inquiries family interactions housing-related complaints). Be accessible to staff and students to answer questions by email phone call or in person. Ensure staff are trained in HRL-specific policies and procedures to provide consistent high-quality service.
• Communications Oversight: Draft and maintain front office communications including email templates FAQs and student/parent messaging specific to Housing and Residence Life ensuring consistency and alignment with departmental standards.

5% of Time the Front Desk Supervisor will perform:

• Other duties as assigned by the Senior Director of Housing & Residence Life or designee. This includes but is not limited to at least 40 hours per year for full-time employees dedicated to helping with broad divisional or institutional programs or initiatives that may be outside the department such as Move-In Day Welcome Week Parent & Family Weekend Bronco Day Commencement or other special projects.

• Analyze situations accurately and adopt an effective course of action.
• Communicate effectively both verbally and in writing.
• Experience conducting studies and preparing reports.
• Ability to establish and maintain effective working relationships with staff students and the general public.
• Knowledge of how to interpret and apply the rules regulations and policies governing registration and admissions and other functions assigned.
• Experience operating computers and business-related software including word processing spreadsheets and databases.
• Experience supervising training evaluating and scheduling office staff.
• Ability to work independently with little direction.
• Customer service experience in a variety of situations with the ability to handle people from a variety of backgrounds

Bachelors Degree or equivalent experience.

• Cover Letter
• Resume
• References

Nestled along the Boise River and steps from the state capitol Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. Were a trailblazing institution nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. Were building a thriving community of faculty and staff whose unique skills experiences and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idahos Treasure Valley at Experience:

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