Front Desk Associate
Share
Job Location:
Edmonds, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Why work with YWCA Seattle King Snohomish
YWCA SKS is the regions largest non-profit organization with a 120 year legacy focused on the needs of women with programs serving 7000 people each year. When you work with YWCA you make a difference.
Were women and BIPOC-led family-centered and supportive of employees. As a full-time YWCA employee (30 hours) youll enjoy a benefits package including medical insurance generous vacation holiday sick leave plans and an outstanding retirement your passion for racial equity and social justice to work apply today!
What Youll Do
The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle King and Snohomish County located in Edmonds WA. The center provides safe supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on-site services including case management life skills training and connections to healthcare and employment resources all designed to support their journey toward stability and self-sufficiency. The center emphasizes a compassionate community-focused approach fostering an environment where clients can rebuild their lives with dignity independence and hope.
Front Desk Associates serve as the first point of contact for clients and visitors providing high-quality culturally responsive and consistent in-person and by-phone customer service in a diverse and busy environment. This role supports smooth office operations by handling calls processing mail monitoring access control distributing supplies and engaging guests. Front Desk Associates also provide resources and referrals to visitors and clients contribute to maintaining office equipment and act as first responders to on-site emergency situations. As the first YWCA representative clients and visitors encounter a positive attitude and a professional appearance are essential along with upholding the YWCAs commitment to social justice and diversity.
Full-time part-time and on-call positions are available.
The front desk is open 24/7 weekends overnight and holiday coverage is needed.
Please include your specific availability in your application including how many hours per week youre interested in working.
Expectations of your role:
- Customer Service
- Answer all incoming calls direct them to appropriate departments and take messages.
- Ensure the front desk lobby and all common areas are neat clean and sanitized.
- Help prepare and distribute daily cold-prepared meals to clients.
- Incorporate the YWCAs Social Justice Initiative by understanding how racism sexism classism and other oppressions intersect and are embedded in institutions.
- Treat all visitors clients staff and volunteers with respect and dignity regardless of race ethnic background gender or socioeconomic background.
- Safety and Security
- Maintain working knowledge of fire safety and disaster plans related to emergency situations and conditions.
- Work collaboratively with the security team to secure the front lobby and computer areas following all site protocols regarding building and client safety.
- Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps.
- Administrative Duties
- Manage deliveries mail and shipment arrivals in accordance with applicable procedures.
- Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.
- Maintain confidentiality discretion and professionalism by not discussing staff clients or visitors with others.
- The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed.
Must haves to be successful:
- Must be at least 18 years old to apply.
- Must have a high school diploma or GED plus 3 years in a customer service facing role.
- Ability to work with the public clients and people in crisis; minimum (1) year of experience working in a social service setting preferred.
- Experience working in environments serving vulnerable populations (e.g. individuals experiencing homelessness survivors of domestic violence or low-income communities)
- Demonstrated cultural competency and ability to interact respectfully with people of diverse racial ethnic socioeconomic gender LGBTQ and differently-abled backgrounds
- Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced high-traffic environment.
- Must maintain professional boundaries at all times.
- Ability to adapt to changing schedules or urgent priorities including weekends evenings and on-call shifts.
- Positive professional demeanor under stress with excellent interpersonal and communication skills including conflict de-escalation.
- Basic computer literacy with ability to use Outlook Microsoft Word Excel and Sharepoint.
- Ability to listen and respond appropriately to client and staff needs concerns and complaints.
- Maintain professional client/staff boundaries in accordance with YWCA Policy
Hours Rate and Benefits
- Hourly Rate: $26.50
- Hours: 40 Hours per week
- Excellent benefits package including medical insurance retirement plan plus generous vacation holiday and sick leave plans. For more information about our benefits please visit: YWCA Careers & Benefits Information
- At the time of hire employees may enroll voluntarily in the Fidelity 403b Plan
- After two years of employment employees are eligible to participate in the YWCA Retirement Fund
Physical Requirements
- The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential performing this position the employee:
- Continuously exchanges information through listening and talking with clients agency staff volunteers and individuals in the community
- Continuously repetitive use of hands and wrists handling grasping and reaching in using computers telephones fax machines and other office equipment
- Continuously sitting often for extended periods while performing desktop activities
- Walking around the facility and occasional standing in performing duties
- Frequently lifts and carries up to 5 lbs. of paperwork files and materials occasionally up to 40 lbs. of food hygiene supplies clothing or other items.
- Frequently bends and stoops while obtaining files in lower drawers
- Ability to frequently move about the facility using the stairs and in emergent situations able to move about the facility quickly following emergency protocols.
- All positions at YWCA of Seattle King Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limitedtodomestic violence sexual violence homelessness unemployment financial hardship a result staffare at risk of secondary are encouraged to seek external support and maintain self-care when working indirectly or directly with clients.
* Continuously over 80% time; Frequently 20-80% time; and occasionally under 20% time
YWCA encourages applicants with a variety of experiences to apply!
At YWCA we recognize that lived expertise is a powerful asset. This refers to the insights knowledge and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants develop culturally responsive programs and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms including but not limited to racial trauma domestic violence sexual violence homelessness unemployment and financial hardship. As a result employees are at risk of secondary encourage employees to seek support inside and outside the workplace and maintain self-care routines.
Equal Opportunity Employment
YWCA Seattle King Snohomishis an Equal Opportunity read more about this view theEEO is the LawPoster and thisEEO is the Law Poster Supplement.
For more information
Required Experience:
IC
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
YWCA is on a mission to empower women, eliminate racism & strengthen communities. Learn more about our vision, events, locations & programs.
