IT Support Trainee

Tewkesbury - UK

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About IDEMIA Secure Transactions

IDEMIA Secure Transactions a division of IDEMIA Group is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance IST is trusted by over 2000 financial institutions mobile operators automotive manufacturers and IoT providers worldwide. Every day IST secures billions of essential transactions ensuring the highest levels of data protection and convenience.

Purpose

The IT Support Trainee will provide first-line technical support to staff and customers assisting with hardware software and network issues while developing essential IT skills. This role is designed to give hands-on experience in diagnosing and resolving technical problems maintaining IT systems and delivering excellent customer service. The apprentice will learn to follow best practices in IT support develop troubleshooting techniques and build a strong foundation for a career in information technology.

Key Missions

Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket

Supports the installation and maintenance of operating systems software and applications within the right standards and processes

Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments

Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards

Manages IT assets (computer and communications equipment servers and licenses)

Manages and coordinates access to IT tools while ensuring compliance with security standards

Gives support to the server infrastructure virtualization communications and security to guarantee its availability

Profile & Other Information

We are seeking a motivated and enthusiastic individual to join our team within the Western Europe IT Business Operations team as an IT Support Trainee. This role is ideal for someone with a genuine interest in technology problem-solving and delivering excellent customer service.

About Idemia

IDEMIA UK is a UK branch of IDEMIA a global leader in augmented identity where we secure and enable identity transactions and digital security in an increasingly connected world.

Required Experience:

Intern

About IDEMIA Secure TransactionsIDEMIA Secure Transactions a division of IDEMIA Group is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance IST is trusted by over 2000 financial institutions mobile operators...