Contract Administrator

Derby - UK

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Contract administrator

Based - Derby (on client site Rolls-Royce)

Hours - 40hrs

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward

What this job involves:

Responsible for the execution of the end-to-end work order management including the co-ordination of all planned and reactive services within remit detailed planning of work with JLL engineering and our supply chain.
To accurately record all information necessary to resolve reported service requests incidents and complaints including accurate classification to enable trend analysis.
To monitor action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners including purchase order creation and service delivery management.
To develop and maintain a good understanding of the core Corrigo application mobile and scheduling systems the facilities management services provided to clients client systems and all relevant process and procedures.
To identify and apply opportunities to develop and improve skills seeking assistance to acquire new skills and maintaining record of own development and call observations.
To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
To handle and actively resolve any customer issues according to the Customer Complaint process.
To be prepared to work on any CEC contracts projects and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

Experience working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous.
Experience in coordinating service delivery in a mobile field force environment including parts management and subcontract service delivery.
Experience of working in a customer service environment driven by customer SLAs performance measurement and personal work targets essential.
Excellent communication both written and verbal
Ability to stay calm in a high paced environment.

At JLL we believe the most effective teams are built when everyone is empowered to thrive. We support each others wellbeing and champion inclusivity and belonging across teams reflecting the diversity of the UK. If youre ready to take the more inspiring innovative and optimistic path on your journey toward success as a Contract Administrator we invite you to join our team and make a lasting impact

#LI-DW2

Required Experience:

Unclear Seniority

Contract administratorBased - Derby (on client site Rolls-Royce)Hours - 40hrsJLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services advisory and technology for our clients. We are committed to hiring the...

Contract administrator

Based - Derby (on client site Rolls-Royce)

Hours - 40hrs

JLL empowers you to shape a brighter way.

What this job involves:

Responsible for the execution of the end-to-end work order management including the co-ordination of all planned and reactive services within remit detailed planning of work with JLL engineering and our supply chain.
To accurately record all information necessary to resolve reported service requests incidents and complaints including accurate classification to enable trend analysis.
To monitor action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners including purchase order creation and service delivery management.
To develop and maintain a good understanding of the core Corrigo application mobile and scheduling systems the facilities management services provided to clients client systems and all relevant process and procedures.
To identify and apply opportunities to develop and improve skills seeking assistance to acquire new skills and maintaining record of own development and call observations.
To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
To handle and actively resolve any customer issues according to the Customer Complaint process.
To be prepared to work on any CEC contracts projects and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

Experience working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous.
Experience in coordinating service delivery in a mobile field force environment including parts management and subcontract service delivery.
Experience of working in a customer service environment driven by customer SLAs performance measurement and personal work targets essential.
Excellent communication both written and verbal
Ability to stay calm in a high paced environment.

#LI-DW2

Required Experience:

Unclear Seniority

Key Skills

IVR
SOAP
Avaya
Solaris
Cost Accounting Standards
Database Design
Hibernate
ITIL
Weblogic
Express.js
Contracts
ASP

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About Company

Integral UK

Contract Delivery ManagerLocation: Reading - RG1 (Site based) Core Hours: Monday - Friday 8:00am - 17:00pm The Role The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in Reading The role will also be ... View more

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