AI Agent Onboarding
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Job Summary
AI Agent Onboarding
At Gradient Labs were on a mission to make exceptional customer service the norm.
Founded in 2023 weve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest high-stakes customer support queries safely and effectively all while giving them the visibility and control they need to trust the outcomes.
Were a small but mighty team of builders from leading companies like Monzo Pleo and Google.
If youre excited to tackle some of the hardest problems in AI and help shape the future of customer operations wed love to hear from you.
How youll make an impact
Working as an AI Agent Onboarding you will be the driving force ensuring our new enterprise clients successfully deploy our AI Agent and achieve rapid measurable business results. You will own the strategic onboarding process transforming new customers from signed contracts to high-value deeply integrated partners.
Own the End-to-End Client Onboarding and Integration: Lead the entire implementation lifecycle embedding our AI Agent deeply into new customer environments setting the project roadmap managing timelines and ensuring a successful high-quality go-live.
Deep-Dive Discovery and Solution Scoping: Conduct in-depth discovery with new clients to define specific automation objectives capture technical requirements and map the operational landscape required for a successful AI Agent deployment.
Guide AI Agent Customisation: Actively coach customers in tailoring configuring and optimising our AI Agents capabilities to align with their unique workflows maximise end-user resolution rates and ensure a seamless service experience from Day 1.
Establish Scalable Onboarding Frameworks: Develop and refine standardised repeatable onboarding and implementation processes ensuring all new customers are set up for immediate success and long-term self-sufficient operation.
Drive and Prove Initial Value: Proactively analyse launch performance data to track the AI Agents effectiveness (e.g. Deflection Rate Quality CSAT) and ensure new customers rapidly realise the measurable value promised during the sales cycle.
Technical Onboarding and Pre-Sales Transition: Serve as the primary technical interface during the critical transition from pre-sales (POCs due diligence) into the implementation phase managing technical risks and dependencies.
Voice of the Customer for Product: Collaborate closely with internal AI Engineering and Sales teams synthesising client onboarding challenges and successes into strategic feedback that directly shapes the AI Agent product roadmap.
AI Governance and Readiness: Manage project risks and governance related to AI deployment during onboarding ensuring all integrated solutions adhere to compliance security and responsible AI standards.
What youll bring
Proven Customer Onboarding & Delivery: Experience in forward-deployed post-sales or customer-facing roles focused on the onboarding and implementation of SaaS or AI/ML products at high-growth tech companies.
Results-Driven Ownership: Proven ability to own the P&L/value-realisation of complex multi-stakeholder onboarding projects end-to-end.
Structured Adaptability: Thrives in the ambiguous fast-paced environment of a new client relationship proactively creating structure and driving clarity to accelerate time-to-value.
Technical Acumen for Integration: Strong grasp of technical fundamentals (APIs integrations data mapping) and the ability to collaborate effectively with client and internal engineering teams on deployment.
Data Analysis for Value Tracking: Comfortable using analytical tools (e.g. Looker BigQuery internal dashboards) to surface go-live insights and guide optimisation decisions for the newly onboarded client.
Clear Communication: Communicates clearly and confidently across all audiences internal and external including technical teams and senior leadership during the critical integration phase.
Customer-Centric: Deeply customer-obsessed driven by delivering real measurable business outcomes and accelerating the path to value for new clients.
Pragmatic Problem Solver: Entrepreneurial mindset used to find creative pragmatic solutions balancing aggressive client goals with technical feasibility.
Why join Gradient Labs
This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years every company will need to embrace AI-powered operations to stay competitive and this role puts you right in the middle of that transformation.
Youll tackle challenging and new problems work with some of the most exciting brands across different industries and be surrounded by a passionate smart team thats driven to build something groundbreaking.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Our AI agent resolves complex financial queries end-to-end, guaranteeing quality, efficiency and compliance at every step.
