Customer Care Agent

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

Visit to learn more.

About the Role

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers.

Our Customer Care team is crucial to our companys success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management you might be the perfect fit for our team.

What Youll Do

• Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.

• Support and engage with our customers with their global business travel requirements

• Communicate with customers via phone live chat and e-mail to effectively resolve travel issues.

• Exceed customer expectations e when managing bookings queries and requests.

• Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate

• Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
  
  

We are looking for people who

• Have great communication skills fluency in English both written and spoken is essential.

• Possess self-motivation a constant curiosity and a strong desire to learn with a growth-oriented attitude.

• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.

• Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.

• Are great problem solvers. Since we dont always have immediate answers you should relish the process of discovering them.

• Excel in a dynamic and collaborative setting comfortable with change and ambiguity able to work independently and exercise good judgment to make decisions that prioritize customer satisfaction.

• Embody our values add to our company culture and are passionate about travel.

• Are comfortable with an office based environment and have shift flexibility.
  

What Were Looking For

• Native or fluent level of English.

• Experience in a customer facing role whether that be retail or call centre environment.

• Experience supporting customers via email live chat and phone are a benefit.

• Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

What we offer

• Receive competitive compensation and equity ownership in Perk

• Perk offer the real living wage for this role

• Rest and recharge with 25 days of annual leave plus bank holidays

• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa and discounted gym memberships with GymFlex

• Plan for your future with our qualifying earnings company pension plan with Aviva

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Rest assured that youre covered by income protection in case you experience a long-term sickness or absence

• Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Focus on your family with 12-16 weeks paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Stay savvy with access to a wide variety of discounts and rewards

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Working Hours & Conditions

• Office based in our Birmingham City Centre office 5 days / week

• Working hours are on a rotational basis between 8am - 7pm

• Weekly working hours will be 37.5

• You will be required to work 1 weekend in every 7 weeks

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Unclear Seniority