Sr. Manager, Customer Experience

Position Overview

Job Description

• Full-Time Hybrid Role

• Location: Miami FL (regular travel to retail store locations required)

You will contribute by:

• Developing and maintaining strong relationships with key customers to create and implement best practices grow sales and increase purchase concentration ratio while maintaining customer advocacy.

• Supporting customer business strategies by delivering the highest level of service and developing solutions that drive revenue growth for both the customer and the company.

• Building developing and scaling the Customer Experience team to drive growth and sales opportunities.

• Ensuring alignment with company goals and accountability for delivering excellent customer support.

• Managing escalated customer relationships promptly efficiently and effectively.

• Developing strategic priorities and translating customer needs into actionable development and sales opportunities for the company.

• Proactively recommending enhancements to leadership to improve processes and support overall team objectives.

• Monitoring and managing contract renewals expansions and sales pipeline activity.

• Managing business continuity events to ensure minimal disruption to customer operations.

• Traveling frequently to retail store locations approximately 30%.

Were searching for candidates with:

• Advanced knowledge of account and client relationship management.

• Strong interpersonal communication and presentation skills with the ability to influence multiple levels within an organization.

• Strong problem-solving organizational and multitasking skills with the ability to adapt to challenges and drive results.

• Proven sales leadership experience including implementation and management of goal setting accountability metrics and pipeline management.

• Experience managing a team.

• Wholesale distribution experience preferred.

• Motivation persistence and strong negotiation skills.

• Willingness and ability to travel frequently.

• 7-10 years of relevant work experience in sales or customer development with a demonstrated record of achieving objectives.

• Bilingual (English/Spanish) is required.

Environment:

• Store : Office Temperature (65F to 75F)

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical dental vision and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

#LI-Hybrid

Qualifications

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Company

About Our Company

C&S Wholesale Services is one of many companies within the C&S Family of Companies the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S We Select the Best & those with the motivation pride and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with C&S Wholesale Services Inc. C&S Wholesale Services Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.