ServiceNow CMDB Administrator
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Ireland Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
This is a hybrid role requiring the successful candidate to attend our Tralee office.
Role Description
We are seeking a ServiceNow CMDB Administrator to support the ongoing management accuracy and optimization of our Configuration Management Database (CMDB). This role is ideal for someone early in their ServiceNow career who has a strong foundation in IT Service Management (ITSM) and is eager to grow their expertise in configuration management data integrity and IT operations.
Role Objectives
- Maintain and administer the ServiceNow CMDB ensuring data accuracy completeness and compliance with governance standards.
- Partner with System Owners and Service Owners to resolve data gaps (i.e. missing and invalid records). Monitors data quality improvements.
- Support discovery processes integrations and data imports to populate and update the CMDB.
- Monitor CMDB health identify data quality issues and assist in remediation efforts.
- Collaborate with IT teams to ensure CI (Configuration Item) relationships are properly defined and maintained.
- Assist in developing reports dashboards and metrics related to CMDB health and usage.
- Document processes procedures and best practices for CMDB administration.
- Provide day-to-day operational support for ServiceNow CMDB-related requests and incidents.
Qualifications and Skills
- 13 years of experience with ServiceNow or other ITSM platforms.
- Basic understanding of ITIL processes especially Configuration Management and Asset Management.
- Familiarity with ServiceNow Discovery Service Mapping or integration tools.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and collaboration skills.
- Experience with IT Asset Management (ITAM) or IT Operations Management (ITOM).
Additional Requirements
SMBCs employees participate in a hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
