Technical Project Manager – Agentic AI Deployments

YOUR MISSION:

We are looking for a Technical Project Manager (TPM) to lead medium to highcomplexity deployments of our Agentic AI / conversational AI platform forenterprise this role youll own the end-to-end delivery lifecyclefrom scoping and planning through go-live and hypercareworking in a podmodel alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA).You will be the primary owner of timeline scope risk governance andstakeholder communication ensuring that customers successfully transition to anAgentic OS layer for their enterprise communications.

IN THIS ROLE YOU WILL:

Project Ownership & Delivery

• Own end-to-end delivery for assigned Agentic AI customer projects (scopeschedule budget risk quality).
• Run the pod (TPM FDE Agent Architect) as a single accountable deliveryunit.
• Select and apply appropriate delivery methodology (Waterfall Agile orHybrid) based on customer context and risk profile.
• Drive project planning: work breakdown dependencies critical path andresource allocations across internal and partner teams.
• Maintain up-to-date project plan RAID log (Risks Assumptions IssuesDependencies) and change log.

Customer & Stakeholder Management

• Serve as primary delivery contact for customer project sponsors IT andbusiness stakeholders.
• Facilitate recurring governance: status calls steering committees UATreadouts and go-live reviews.
• Translate technical complexity into clear business impacts for executivestakeholders.
• Manage scope and change requests ensuring commercial and delivery impacts are understood and agreed.

Cross-Functional & Pod Coordination

• Coordinate with Forward Deployed Engineers on integration readinessenvironment setup performance and production stability.
• Coordinate with Agent Architects on discovery agent design prompt/contextstrategy and conversational tuning.
• Collaborate with Sales Solution Engineering Product and Support to ensure aseamless customer journey from sales handoff through BAU operations.
• Where partners are involved (SI/GSI/BPO) manage co-deliveryresponsibilities expectations and escalation paths.

Methodology & Process Discipline

• Plan and facilitate sprints retros and sprint reviews for Agile/hybrid projects;lead stage-gate reviews for Waterfall projects.
• Enforce documentation standards (Charter Design Docs Runbooks HandoverDocs).
• Ensure risk and compliance requirements (security reviews data governanceregulatory constraints) are captured and incorporated into the plan.

Metrics & Reporting

• Define and track deployment KPIs such as:
  • Time to Blueprint Time to First Agent in UAT Time to Go-Live
  • Milestone On-Time Rate
  • Defect and incident trends during QA/UAT and Hypercare
• Report delivery status risk posture and mitigation plans to internal andexternal stakeholders.
• Contribute data to capacity and utilization models to inform planning andstaffing.

WHAT YOU BRING TO THE TABLE:

• 58 years of experience in technical project management programmanagement or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions involving at least one of:
  • Contact Center / CCaaS UCaaS conversational AI IVA/IVR or related CXplatforms.
• Demonstrated ability to work across technical and business stakeholders (ITSecurity Operations Business Owners).
• Solid understanding of software delivery methodologies (Agile/Scrum Hybridand Waterfall) and when to apply each.
• Strong skills in project planning tools (e.g. Jira Asana Monday MS ProjectSmartsheet) and collaboration tools (e.g. Confluence Notion Miro).
• Excellent communication facilitation and conflict resolution skills.
• Proven track record managing multiple concurrent projects with globaldistributed teams.

NICE TO HAVE:

• Experience delivering AI/ML NLP LLM-based or Agentic AI solutions.
• Background in professional services or consulting working with enterpriseclients.
• Familiarity with APIs webhooks event-driven architectures cloud infra (AWS/Azure/GCP).
• Certifications: PMP PRINCE2 CSM/CSPO SAFe or equivalent.
• Experience with partner co-delivery (SI GSI BPO or ISV ecosystems).

WHATS IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences such as social area snacks and drinks.
• Competitive compensation and equity package.
• Flexible working hours unlimited PTO and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership Nilo Health Health insurance weekly sponsored office lunches.
• Regular team events game nights and other social activities.
• Hybrid work environment - we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days

OTE Salary Range - $150000 - $285000 Equity