Customer Service Representative (Icelandic)
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Icelandic Customer Service Representative for their Barcelona office.
Position: Customer Service Representative.
Full time position 385h/week (Monday to Sunday).
Temporary Contract.
Location: Barcelona on-site
About the role:
As a Customer Support Advisor you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening responding and ensuring a consistently high level of customer service across email and phone interactions.
DUTIES AND RESPONSIBILITIES:
- As a customer support advisor for a prestigious travel company you will be in charge of understanding and identifying customer needs.
- You will be listening responding and mediating between our international travellers and accommodation suppliers of all over the world always ensuring a high level of customer service.
- Clarifying inquiries about service payment and technical requirements providing accurate information and following set processes via email and phone.
REQUIREMENTS:
- Icelandic C2 level and advanced English
- Excellent communication and interpersonal skills both written and spoken
- User friendly PC skills: Office 365 CRM Database and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive motivated mindset will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation Platforms
- Experience within customer service or contact centre environments will be valued.
- Availability to work from the office and from home (within 100km of the office)
BENEFITS:
- Feel Good - program which includes Spanish lessons quizzes with prices free group activities such as running beach volleyball roller skating and much more!
- Free private health insurance if interested when getting a permanent contract.
- Flexible remuneration in nursery school transport if interested after the probation period.
- A multicultural and international working environment
- Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield)
- Free coffee every day and free fruit once a week
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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