Customer Success Manager (DACH)
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
To support our Customer Success team we are looking for a young-minded vibrant high-energy proactive and detail-oriented Customer Success Manager with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market.
What youll do
- Primary point of contact for our accounts.
- Establish a trusted advisor relationship with each of your assigned accounts
- Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
- Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices
- Increasing the adoption and engagement of features and functionality of our tool
- Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone email etc)
- Regular communication to clients on new features
- Work closely with the Customer Success Team to follow up on bugs and issues
- Supporting the renewal process in collaboration with the Customer Success and Sales Teams
- Identifying upsell and cross-sell opportunities
Qualifications :
- Native/Professional level of German and English. Other languages are a plus.
- Preferably you have experience in Customer success roles/Hospitality industry
- Results-driven and self-starter with a positive and hands-on attitude.
- Empathetic people oriented great relationship-builder.
- Strong aptitude for technology.
Additional Information :
- Challenging and creative technology environment.
- Feedback and initiative are always welcomed.
- Hybrid model of work opportunity to work (partially) remotely.
- A modern workplace in one of our multinational offices of course as much coffee tea and fruit as you need to get into the flow.
- Access to various location-based benefits.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more
