Customer Experience Consultant
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join Maersk as a Customer Experience Consultant!
Are you a customeroriented professional with a passion for delivering exceptional experiences Do you thrive in fastpaced environments bring high energy to everything you do and love turning challenges into opportunities
If so this could be your next big career move.
Were looking for aCustomer Experience Consultantto join our outstanding teamone that is deeply committed to creating worldclass service for our customers.
What We Offer
At Maersk youre in the drivers seat of your career. We empower you to grow explore and make an impact on a truly global scale.
With operations in more than 130 countries youll have the opportunity to build a career that crosses borders cultures and disciplines. Whether youre looking to deepen your expertise or explore new paths Maersk provides the platform to get you there.
Youll benefit from:
- Industryleading talent development programs
- Competitive compensation and benefits
- Flexible workplace policies and working hours
- Access to extensive internal training opportunities
- Excellent benefits including a competitive pension scheme health insurance and more...
Our people are the foundation of our success. Their dedication collaboration and customercentric mindset shape the culture that makes Maersk a global leader.
Key Responsibilities
- Manage and monitor the endtoend shipment process
- Coordinate with stakeholders across the shipment lifecycle
- Ensure seamless orchestration of shipment flow
- Deliver valueadding solutions through strong business and process understanding
- Resolve customer and stakeholder queries promptly and professionally
- Maintain a customercentric approach and proactively prevent recurring issues
- Prepare and submit documentation accurately and on time
- Support crosssell and upsell initiatives and contribute to customer retention
- Adhere to SOPs/IOPs and identify deviations proactively
- Communicate effectively with customers and internal teams
- Participate in client calls to ensure smooth process execution
- Record and report performance insights highlighting wins and improvement areas
- Collaborate with KCMs and the Commercial team to strengthen customer relationships
- Monitor customerspecific SOPs and KPIs
- Execute reports and tasks assigned by the Team Leader/Manager
What Were Looking For
- Experience in logistics or related fields
- Fluency inSpanish and English.
- Strong communication and stakeholder management skills
- Customercentric mindset with a passion for service excellence
- Resultsdriven and highly organized even under pressure
- A collaborative team player who fosters teamwork
- Solid understanding of operational processes
- A proactive positive attitude with a strong sense of urgency
- Persistence in driving issues to closure despite obstacles
Additional Information
- Applications must be submitted inEnglish.
- Applicants must have thelegal right to work in Europeat the time of application
If youre ready to grow your career with a global leader and make a meaningful impact wed love to hear from you.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
