Head of Global Account Management
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
A fast growing SaaS company is seeking a Head of Account Management to lead and scale a high performing global AM organisation. This is a high impact leadership role owning retention expansion and long term customer value across a diverse portfolio of strategic clients. You will build the playbooks processes and performance culture that turn post sales into a core revenue engine.
This role is ideal for a proven AM or CS leader who thrives in fast paced environments enjoys building teams and systems from the ground up and knows how to create an exceptional customer experience while driving measurable commercial outcomes.
What You Will Do
Lead and develop a global team of Account Managers across multiple customer segments
Own retention expansion renewals and revenue growth across hundreds of key customers
Build scalable processes playbooks and methodologies that elevate AM performance
Partner with product support and sales to create a unified customer lifecycle
Step in as an executive sponsor for strategic accounts when needed
Establish KPIs dashboards and forecasting models that guide operational excellence
Hire coach and grow high performing AM talent as the function scales
Build rigorous QBR value realisation and adoption frameworks
Influence GTM strategy through customer insights and data driven recommendations
What You Bring
Experience leading AM or Customer Success teams in a SaaS environment
Proven track record driving expansion renewals and NRR improvement
Strong operational instincts with the ability to build structure at speed
Excellent executive presence and communication skills
Comfort working directly with enterprise level customers
Passion for developing people and building high trust teams
Ability to thrive in a high growth high accountability environment
Strategic thinker who is equally comfortable being hands on
Why This Opportunity
Join a hyper growth SaaS company with global reach
Build and scale an AM organisation from a strong foundation
High ownership role with direct impact on revenue and customer success
Remote first culture with high trust and autonomy
Opportunity to work closely with a visionary leadership team that values speed clarity and results
Key Skills
- Bidding
- Integration
- Christmas Temporary
- ABB
- Elevator Maintenance
- Application Engineering
About Company
We specialize in connecting forward-thinking companies with outstanding global talent. Whether you’re looking to fill a critical role or expand into new markets without local offices, we’re here to support you every step of the way.
