Field Service Technician II

Ottawa - Canada

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.

Position: Field Service Technician II

Location: Ottawa ON K1G 4K1

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Language: Bilingual

Job Description:

As a Field Technician II you will be responsible for supporting and maintaining laptop desktop and printer support for end users and clients.
A valid passport and drivers license and vehicle are required.
This role reports into the Field Services Manager.

Responsibilities:

Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals
Documents maintains upgrades or replaces hardware and software systems
Supports and maintains user account information including rights security and systems groups.
Identifies analyzes and repairs product failures orders and replaces parts as needed
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks
Works under general supervision. A certain degree of creativity and latitude is required

Basic tasks:

Deskside software support
High end printer and multi-function laser component level repair
Server component level hardware repair and software restore
Network device replacement/ configuration
Basic network troubleshooting
Smart Hands

Qualifications:

Requires experience in the field or in a related area; familiar with a variety of the fields concepts practices and procedures
Able to perform call-management in a Real-Time-Reporting environment
Able to work independently & with limited supervision
Excellent verbal & written skills
Have good interpersonal and communication skills.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end ...