IT Administrator II
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Fullscript
Were an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today more than 125000 practitioners use Fullscript for clinical insights lab interpretations patient analytics education and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time simplify decisions and help practitioners stay closely connected to the people they care for. When everything they need is in one place they can focus on what matters most: helping people get better.
This is your invitation.
Bring your ideas your grit and your care for people.
Join us and shape the future of care.
As an IT Administrator II you will serve as a technical escalation point own the administration of key systems and help drive improvements across our infrastructure and support processes.
What youll do:
- Troubleshoot helpdesk requests and serve as an escalation point for more complex issues across both Mac and Windows environments.
- Create triage and resolve support tickets while determining appropriate priority levels.
- Administer and support SaaS applications including provisioning deprovisioning access management and basic troubleshooting.
- Act as the administrative owner for one or more IT systems (e.g. MDM identity or endpoint management platforms).
- Support device management operations including enrollment configuration compliance and OS updates.
- Assist with monitoring system availability network performance and device health.
- Collaborate with teammates and cross-functional partners to resolve issues and improve processes.
- Write and maintain clear and detailed documentation for procedures configurations troubleshooting steps and internal workflows.
- Communicate technical information effectively to both technical and non-technical audiences.
- Support asset management including hardware tracking lifecycle updates and periodic audits.
- Contribute to small and medium-sized IT projects taking ownership of assigned tasks and driving them to completion.
- Participate in knowledge sharing across the team through documentation updates and team meetings.
What you bring to the table:
- 2 - 4 years of experience in IT support systems administration or a related technical role.
- Strong troubleshooting skills with the ability to break down and resolve complex issues.
- Proficiency with MacOS Windows and common SaaS administration tools (e.g. Okta Jamf Intune Google Workspace).
- Experience supporting or administering SaaS platforms and cloud-based tools.
- Solid understanding of core IT concepts such as identity management endpoint security device configuration and network fundamentals.
- Strong documentation skills with the ability to clearly outline processes configurations and resolutions.
- Ability to work independently prioritize effectively and stay organized in a fast-paced environment.
- Excellent communication skills and comfort interacting with employees at all levels of the company.
- A willingness to learn take ownership and step outside your comfort zone when needed.
- Experience administering Jamf and/or Intune.
- Experience with Okta identity governance or access workflows.
- Network or A Certification (or equivalent knowledge).
- Basic scripting experience (Bash PowerShell or Python).
- Experience participating in IT projects or system rollouts.
Bonus if you have:
What we can offer you:
- Generous PTO and competitive pay
- Fullscripts RRSP match program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
- Ability to work Wherever You Work Well*
$63600 - $75900 a year
Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options wellness stipends or other benefits that are part of Fullscripts total rewardspackage.
Finalcompensation depends on experience skills and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.
Why Fullscript
Great work happens when people feel supported trusted and inspired. At Fullscript we stay curious and keep finding smarter ways to make care better. We grow together take on new challenges and focus on impact. We put people first work as a team and leave egos at the door.
What to Know Before You Apply
Were grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team please apply directly through our careers page. Were not able to respond to individual messages about open roles on email or social channels.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at emailprotected.
All offers are contingent on successful background checks conducted in compliance with federal state and provincial laws.
We use AI tools to support parts of the hiring process including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.
Learn More
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- DICOM
- Microsoft Windows Server
- Windows
- ITIL
- Operating Systems
- Dns
- Google Suite
- Troubleshooting
About Company
Join thousands on Fullscript in making health last with a platform for personalized treatment planning, active wellness support, and top-quality supplements.
