Deputy Manager EIT
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Deputy Manager tasks include but are not limited to:
IT Project Management when onboarding new clients
Joining broader project management team for weekly updates on new transitions including weekly reporting to all stakeholders
Draw up project plans and timelines.
IT Procurement
Good communicator
Organizing IT resources to meet PMO/Client timelines.
Maintain relationship with client/client IT into BAU environment
To collaborate with the I.T Managers and ensure the smooth running of their clients IT Operations
Take ownership of any IT outage that falls outside of usual BAU process organizing fastest possible resolutions with least amount of downtime.
Draft reports on IT Service Delivery and present the data to the Senior Management Team
Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
Be proactive and review business processes and suggest improvements identify opportunities and risks and suggest appropriate action
Take ownership of Solution Design Document creation and maintenance into BAU.
Regularly updating documents when required
Owning project/client change requests within IT environment
Must be prepared to chase stakeholders for outstanding actions
Host meetings and circulate minutes/actions clearly and concisely
Must be able to work after hours/weekends when required to co-ordinate client changes and UAT
Qualifications :
Grade 12
ITIL V3 Certified (Desirable)
IT Qualifications (Required unless over 5 years IT experience)
Tertiary Qualification (Desirable)
Management Qualification (Desirable)
Additional Information :
US Rotational Shifts
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project / Program Management
- Military Intelligence
- Program Management
- Military Experience
- SAFe
- ITIL
- Project Management
- Team Management
- Budgeting
- DoD Experience
- Supervising Experience
- Contracts
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
