Account Support Analyst

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

New Deal Processing: Existing Site Performance:

Liaise with potential customers to obtain required documentation.
Prepare deal approval pack on all new applications received.
Scrutinize new ATM deal applications for final sign off.
Ensure all new applications move through the correct channels are reviewed for approval and installed within the agreed timeframe.
Determine cash flow from bank statements.
Follow up on deals that are on hold due to outstanding documentation.
Complete the take-on process including the processing of banking details.
Continuously follow up on the installation process status to avoid delays.
Manage early termination requests competitor installations and change of ownerships.
Manage the ATM renewal process from start to completion.
Discuss and resolve issues directly with clients.
Manage contract changes and ATM conversions.
Review inactive ATM sites on a daily basis to determine reasons for inactivity.
Manage clients to ensure their inactive ATM becomes active again.
Determine and implement appropriate action to improve ATM performance for identified sites.
Review month-to-month performance of ATM base
Identify ATM sites that require a CRM visit.
Submit request for ATM removals where required.

Administration & Reporting:

Compile relevant reports relating to monthly ATM uptime performance and branding.
General contract administration
Documentation and filing of all client correspondence.

Escalate issues according to the company and legal procedures.Technical Application

Applies working knowledge of assigned product line(s)
Applies policies procedures and basic diagnostic techniques
Develops sales and lead generation skills
Trouble shoots more advanced modules
Conflict resolution and Escalation procedures
Complete NCR specific Certification based on business/district needs and assigned areas
Complete business/district specific training (i.e. T&T training) as prescribed by manager

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Required Experience:

About NCR AtleosNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.New Deal Processing: Existi...

About NCR Atleos

New Deal Processing: Existing Site Performance:

Liaise with potential customers to obtain required documentation.
Prepare deal approval pack on all new applications received.
Scrutinize new ATM deal applications for final sign off.
Ensure all new applications move through the correct channels are reviewed for approval and installed within the agreed timeframe.
Determine cash flow from bank statements.
Follow up on deals that are on hold due to outstanding documentation.
Complete the take-on process including the processing of banking details.
Continuously follow up on the installation process status to avoid delays.
Manage early termination requests competitor installations and change of ownerships.
Manage the ATM renewal process from start to completion.
Discuss and resolve issues directly with clients.
Manage contract changes and ATM conversions.
Review inactive ATM sites on a daily basis to determine reasons for inactivity.
Manage clients to ensure their inactive ATM becomes active again.
Determine and implement appropriate action to improve ATM performance for identified sites.
Review month-to-month performance of ATM base
Identify ATM sites that require a CRM visit.
Submit request for ATM removals where required.

Administration & Reporting:

Compile relevant reports relating to monthly ATM uptime performance and branding.
General contract administration
Documentation and filing of all client correspondence.

Escalate issues according to the company and legal procedures.Technical Application

Applies working knowledge of assigned product line(s)
Applies policies procedures and basic diagnostic techniques
Develops sales and lead generation skills
Trouble shoots more advanced modules
Conflict resolution and Escalation procedures
Complete NCR specific Certification based on business/district needs and assigned areas
Complete business/district specific training (i.e. T&T training) as prescribed by manager

Offers of employment are conditional upon passage of screening criteria applicable to the job.