Product Support Service Representative
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
POSITION: Product Support Service Representative
INDUSTRY: Engineering
SALARIES: Up to R743k p/a
AREA: Botswana Mozambique Namibia Zimbabwe and Malawi
SEND: nap
Duties & Responsibilities
- Lead and opportunity identification qualification development and closure
- Promoting dealership services.
- Prospecting for new customers and managing existing customer base.
- Identifying leads and opportunities for conversion.
- Visit customers face-to-face and build relationships with decision-makers listening to and understanding their needs and business goals.
- Accountable for driving own work and visiting customers to generate turnover by proactively selling.
- Maintaining an accurate account database.
- Achieving applicable Key Performance Indicators
- Driving business growth
- Coverage/PAR
- Customer Satisfaction
- Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management.
- Driving quote conversion by following up on quotes for assigned customers with the parts counter and Service.
- Proactively identifying specific opportunities by customer and working with Product Managers to develop programmes to support.
- Use a CRM system to log all customer site visits inspections competitor visits and opportunities and to manage customer information like contacts and feedback
- Advise customers on immediate equipment repair needs service letters PIPs PSPs SOS and Product Link.
- Help customers with warranty issues and develop proactive before-failure repair strategies.
- Coordinate with Parts Service and Equipment Management divisions to support customers needs.
Desired Experience & Qualification
- Marketing or Sales Degree/Diploma or equivalent Electrical/ Mechanical Engineering qualification favourable
- Minimum of 5 years experience
Package & Remuneration
SALARIES: Up to R743k p/a
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
