Assistant Operations Manager Olympic Region

Job Number:
The King County Library System (KCLS) is seeking an Assistant Operations Manager (AOM)to provide high quality public service and support to the Olympic Region. This position will primarily support the White Center and Tukwilalibraries but may support all Olympic region libraries as needed.

In this position you will have the opportunity to:

• Supervise Library Page staff including hiring training coordinating work assignments scheduling and conducting performance evaluations
• Oversee daily library operations in support of the Operations Manager and other Management Team members
• Contribute and share their ideas with a diverse management whos looking to improve the level of service to our community.
• Serve as backup for leading the daily care and maintenance of assigned facilities
• Provide customer service and circulation support

This is an ideal position for you if you:

• Have experience delivering high-quality customer service
• Are flexible and willing to work in other buildings in the region as operations support
• Demonstrate high empathy and passion for working with diverse populations
• Can champion KCLS mission vision and values

Schedule:

Tuesday 12:15pm -8:15pm at Tukwila Library

Wednesday 12:15pm-8:15pm at White Center Library

Thursday 10:15am-6:15pmat White Center Library

Friday 10:15am-6:15pm at Tukwila Library

Saturday 10:15am-6:15pm at White Center Library

The above schedule is subject to change based on business needs.

About King County Library System (KCLS):

KCLS has a vision of a world where knowledge allows diverse communities to prosper and order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons providing an unparalleled collection of library materials resources technology services and programs.

Approximately 1000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach programs and virtual assistance. Our service area includes cities towns tribal lands and unincorporated districts of King County with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity Equity and Inclusion (DEI) Assessment Demographics and Language Report of the more than 1.5 million residents who live within the KCLS service area almost half identify as Black Indigenous or People of Color (BIPOC). Moreover roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives lived experiences and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply including BIPOC (Black Indigenous and other people of color) immigrants refugees women LGBTQIA individuals with disabilities veterans etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview Call or email.

KCLS ensures equal opportunities and consideration for all job applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment including in recruiting hiring promotion termination leave of absence compensation or training.

Essential Duties
The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however any new duties will remain within the scope of the job.

• Recruits interviews and hires Library Pages and Library Page Assistants. Ensures new hire paperwork is accurately completed in a timely manner.
• Provides new hire and on-going training to direct reports and ensures that all library policies and procedures are followed.
• Evaluates coaches and disciplines direct reports.
• Serves as back-up for leading the daily care and maintenance of assigned facilities.
• Creates the schedules for Library Page staff based on anticipated workload and ensures that adequate staffing is maintained to meet the librarys needs.
• Assists with scheduling responsibilities for Library Technical Assistants Public Service Assistants and Librarians at service points as needed.
• Coordinates daily workflow with Operations Manager to ensure that library staffing demands are met. Assists with directing the workflow for Library Technical Assistants as needed.
• Provides customer service support and circulation assistance.
• As a member of a Regional Management Team contributes to overall management of the region.
• Fosters the development of a cooperative work environment.
• Acts in lieu of Operations Manager as needed including resolution or referral of operational issues resolution of staff and patron incidents problems conflicts and concerns and enforcement of Code of Conduct.
• Manages and approves payroll time entries and time off and leave requests.
• Plans and conducts Library Page staff meetings.
• May act as a point of contact for security and emergency situations as assigned.
• Promotes educates and supports Intellectual Freedom (IF) principles with staff and patrons.

• Performs direct reports work as needed.
• Participates in committees training staff meetings etc.
• Performs other related duties as assigned.

Education and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• The position requires a high school education or GED equivalent.
• Some college level education is preferred.
• The position requires a minimum of two years of library experience.
• Supervisory experience preferred.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

• Working knowledge of management practices and principles of supervision including human resources policies and procedures.
• Knowledge of public library systems procedures and policies.
• Knowledge of basic informational and readers advisory functions.
• Knowledge of resources and library and office technologies relevant to the job duties.
• Recognizes and sets priorities and can work with many interruptions.
• Adept communication and listening skills with various and diverse audiences.
• Effective at conflict resolution.
• Works independently and collaboratively.
• Knowledge of scheduling for multiple staff and service points.
• Flexibility and adaptability to changing needs.

• A valid Washington drivers license is required.

Core Competencies:

Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the addition there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.

Organizational Competencies

Customer Focus

Primarily focused on customer needs able to deliverhigh quality value addedservices. Constantly strives to find new ways to increase customer satisfaction and understanding foster equitable services and forge meaningful connections.

Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably; respects values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Ethics Values and Judgment

Exercises best judgment trustworthiness and professional standards of conduct; consistently demonstrates organizational values moral principles and accountability in behavior character and action. Defends intellectual freedom and patron confidentiality.

Professional & Technical Knowledge

Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise in order to foster personal success and connections for others.

Leadership Competencies

Coaching and Counseling

Facilitates the development of others knowledge abilities and skills to fulfill job and role responsibilities more effectively. Provides timely feedback guidance and encouragement to help others achieve better performance and goals; builds confidenceofothers.

Managerial Courage

Tactfully provides direct and actionable feedback in a timely manner is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.

Job-Specific Competencies

Communicates Effectively

Conveys ideas/informationin a way that is clear engaging and suitable to the audience. Main point of their message is apparent. Listens more than they speak responds appropriately. Seeks influence.

Decision Quality

Makes decisions and solves problems can deal adeptly with varied levels of complexity ambiguity and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.

Building Effective Teams

Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.

Accountability

• Frequently sit throughout work shift and occasionally will stand and walk.
• Frequently reach out at chest level occasionally reach down and seldom reach overhead.
• Constantly use hands in conjunction with frequent finger use for keyboarding and 10-key.
• Occasionally rotate and bend at waist.
• Change tasks depending upon the shift.
• Require extensive close work including use of a PC monitor.
• Seldom operate foot controls.
• Frequently lift and carry library items up to 10 lbs. occasionally lift up to 20 lbs. and seldom lift up to 35 lbs.
• Occasionally push/pull carts and wheeled equipment with light force.