Front Desk Officer

Lagos - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Visitor Management: Warmly greet welcome and direct all visitors clients and guests in a professional manner ensuring they sign in and follow security protocols.
Communication Hub: Answer screen and forward all incoming phone calls and email inquiries promptly and accurately providing basic information about the companys services and operations.
Administrative Support: Assist various departments with clerical tasks including filing data entry scanning photocopying and document preparation.
Scheduling & Coordination: Manage and maintain executive and staff calendars schedule appointments and coordinate internal and external meetings and conference room bookings.
Mail & Deliveries: Receive sort and distribute daily incoming and outgoing mail packages and deliveries to the appropriate recipients.
Office Management: Monitor and maintain office supplies inventory place orders when necessary and ensure the reception area and common areas are clean tidy and presentable at all times.
Problem-Solving & Adaptability: Proactively address and resolve issues or complaints with a professional and calm demeanour escalating to management when necessary.
Logistics & Events: Assist with coordinating logistics for company events staff travel arrangements and other ad-hoc administrative duties as assigned.

Requirements:

Experience: A minimum of 1-3 years of proven work experience in a front desk customer service or administrative role preferably within the fintech banking or financial services sector.
Education: A Bachelors degree or equivalent qualification is required.
Communication: Excellent verbal and written communication skills with a strong emphasis on phone etiquette and interpersonal abilities.
Technical Proficiency: Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint) and experience with office equipment (printers scanners etc.). Knowledge of specific banking or CRM software is a plus.
Soft Skills: Strong organisational and multitasking skills with the ability to prioritise tasks and manage time effectively in a fast-paced demanding startup environment.
Professionalism: A professional attitude appearance and demeanour with a customer service-oriented mindset.
Problem Solving: Resourcefulness and a proactive approach to problem-solving and handling unexpected situations.

Responsibilities:Visitor Management: Warmly greet welcome and direct all visitors clients and guests in a professional manner ensuring they sign in and follow security protocols.Communication Hub: Answer screen and forward all incoming phone calls and email inquiries promptly and accurately providin...

Responsibilities:

Visitor Management: Warmly greet welcome and direct all visitors clients and guests in a professional manner ensuring they sign in and follow security protocols.
Communication Hub: Answer screen and forward all incoming phone calls and email inquiries promptly and accurately providing basic information about the companys services and operations.
Administrative Support: Assist various departments with clerical tasks including filing data entry scanning photocopying and document preparation.
Scheduling & Coordination: Manage and maintain executive and staff calendars schedule appointments and coordinate internal and external meetings and conference room bookings.
Mail & Deliveries: Receive sort and distribute daily incoming and outgoing mail packages and deliveries to the appropriate recipients.
Office Management: Monitor and maintain office supplies inventory place orders when necessary and ensure the reception area and common areas are clean tidy and presentable at all times.
Problem-Solving & Adaptability: Proactively address and resolve issues or complaints with a professional and calm demeanour escalating to management when necessary.
Logistics & Events: Assist with coordinating logistics for company events staff travel arrangements and other ad-hoc administrative duties as assigned.

Requirements:

Experience: A minimum of 1-3 years of proven work experience in a front desk customer service or administrative role preferably within the fintech banking or financial services sector.
Education: A Bachelors degree or equivalent qualification is required.
Communication: Excellent verbal and written communication skills with a strong emphasis on phone etiquette and interpersonal abilities.
Technical Proficiency: Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint) and experience with office equipment (printers scanners etc.). Knowledge of specific banking or CRM software is a plus.
Soft Skills: Strong organisational and multitasking skills with the ability to prioritise tasks and manage time effectively in a fast-paced demanding startup environment.
Professionalism: A professional attitude appearance and demeanour with a customer service-oriented mindset.
Problem Solving: Resourcefulness and a proactive approach to problem-solving and handling unexpected situations.