Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Front Office Manager (Hospitality)
Location: Lekki/Ajah Lagos
Industry: Hospitality & Beach Resort
Experience: 7-10 Years (Minimum 3 Years in a Supervisory or Managerial Role)
Qualification: Bachelors Degree in Hospitality Management Business Administration or related discipline (HND holders with strong experience may be considered)
Salary: 300000 - 400000 Gross Monthly
Work Schedule: 6 Days a Week (1 Day Off Weekly)
Accommodation: Provided
Gender Preference: Female candidates strongly encouraged to apply
Job Overview
We are seeking an experienced and dynamic Front Office Manager with a strong business development focus to oversee front desk operations at our premium beach resort in Lekki. The successful candidate will ensure seamless guest experiences effective front office management and actively contribute to revenue growth through strategic client engagement OTA management and customer relationship building.
Key Responsibilities
Front Office Operations
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Supervise daily front desk activities including guest check-in/check-out reservations and inquiries.
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Lead coach and mentor front office staff to consistently deliver exceptional guest service.
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Maintain a professional welcoming and organized reception area.
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Handle guest complaints and feedback swiftly and effectively.
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Oversee accurate billing payments and proper financial record-keeping.
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Coordinate with housekeeping F&B and other departments for smooth service delivery.
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Monitor and analyze occupancy revenue and guest satisfaction reports to support management decisions.
Business Development & Guest Engagement
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Drive strategies to increase bookings and enhance occupancy rates.
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Manage and optimize OTA channels ( Expedia Airbnb etc.) to maximize visibility and sales.
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Utilize Activ360 Hotel Property Management System effectively; familiarity with Activ360 will be considered a strong advantage.
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Build and maintain strong relationships with corporate clients travel agents and tour operators.
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Upsell resort packages dining and events to increase revenue per guest.
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Conduct competitor benchmarking and market research to identify opportunities for growth.
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Actively engage with customers across multiple channels (phone email WhatsApp Instagram and other social media).
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Support promotional campaigns partnerships and group bookings to boost market reach.
Requirements & Qualifications
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Bachelors degree in Hospitality Management Business Administration or related discipline (minimum).
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7 - 10 years of proven experience in the hospitality industry with at least 3 years in a supervisory or managerial role.
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Strong knowledge of hotel front office operations OTA management and business development.
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Familiarity with Activ360 PMS is a significant advantage.
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Proficiency in Microsoft Office and other hotel management systems (OPERA Cloudbeds etc.).
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Excellent leadership communication and interpersonal skills.
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Highly customer-focused with the ability to engage clients across multiple channels.
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Professional organized and able to perform under pressure.
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Willingness to reside on-site in Lekki (accommodation provided).
What We Offer
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Competitive Salary: 00 Gross Monthly
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On-site accommodation
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Opportunity to work in a prestigious beach resort environment
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Career growth and professional development opportunities
How to Apply
Interested candidates should send their CV to using Front Office Manager Lekki as the subject line.
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
