Server Administration Request Coordinator with French

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Akkodis (formerly Modis) is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria we deliver technology solutions in IT Software Cloud and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role

The Server Administration Request Coordinator ensures the efficient management of service requests from logging to fulfilment by coordinating technical teams monitoring progress and ensuring customer satisfaction. The role guarantees that requests are delivered on time according to defined SLAs and in line with ITIL best practices.

Responsibilities:

Monitor incoming service requests in the ITSM tool and assign them to the appropriate resolution groups.
Ensure requests are prioritized and processed according to SLAs and business criticality.
Coordinate technical teams for request fulfillment ensuring clear ownership and accountability.
Communicate regularly with business and IT stakeholders regarding request status and progress.
Track and report on request volumes backlog and performance metrics.
Identify opportunities for automation and process improvements in request management.
Produce dashboards and reports for management review.

Requirements

Good knowledge of IT service management processes (ITIL).
Strong organizational and prioritization skills.
Excellent communication and coordination abilities.
Solid Excel and reporting skills.
Experience with Business Intelligence (PowerBI).
French (B2 minimum C1 preferred); English B2.

Required experience

At least 1 year of experience in a Request Management or IT coordination role.
Experience with ITSM tools (ServiceNow preferred).
Previous exposure to IT infrastructure or Managed Services environment.

Required education

High School/Bachelor/Masters degree.
ITIL Foundation certification would be considered as an advantage.

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready

Lets make the incredible happen.

Required Experience:

Akkodis (formerly Modis) is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.With more than 17 years of experience in Bulgaria we deliver technology solutions in IT Software Cloud and Digital fields. ...