Epic Ambulatory Analyst I

Primary Objective

The Epic Application Analyst I (Ambulatory) is responsible for the analysis design development implementation modification and installation of low to medium complexity systems. Provides support to providers and employees to ensure high quality patient care delivery and efficient administrative functions within Epic.

Essential Functions

• Perform analysis design development and maintenance of the Epic clinical applications and related clinical information systems. Understand relevant operational workflows and apply that knowledge to decisions to software build.
• Proactively identify impact of changes upon other applications and downstream systems.
• Provide timely user support through multiple communication methods and on-site support as needed.
• The ability to simultaneously manage and participate in numerous projects while ensuring weekly progress and timely completion.
• Conduct testing and ensure test scenarios are adequately documented. Monitor behavior of recently modified components in the production environment.
• Maintain confidentiality and integrity of all patient medical records that are viewed or provided in accordance with HIPAA standards.
• Ability to meet the physical and mental demands of the position.
• The ability to work on-site.
• Predictable reliable and prompt attendance.

Skills and Abilities

• Ability to acquire knowledge through research or self-training when needed. Ability to demonstrate or acquire in-depth knowledge of EpicCare Ambulatory and other Epic modules.
• Ability to understand the technical aspects of applications and integrated tools used to complete the business cycle and plan and manage actions in response to changing business needs.
• Ability to work both independently and in teams with limited supervision.
• Ability to independently prioritize work assignments meet deadlines and manage multiple projects and/or priorities.
• Ability to communicate clearly and professionally (written and verbal) and make complex ideas easy to understand for everyone.
• Proficient in Electronic Medical Record systems
• Proficient in Microsoft Office products

Core Competencies

• Attention to Detail
• Complex Problem Solving
• Contributing to Team Success
• Systems Analysis
• Troubleshooting
• User and Customer Support

Clinical Competencies

N/A

Training Period

Epic certifications require either in-person or virtual classroom training through Epic Systems. Most certifications require the trainee to submit a project and pass an exam. Staff will have 3 attempts to pass each exam.

Analysts should expect to become proficient in their application area within 6 months. Full competency is expected within 12-18 months. Analysts are also expected to be familiar with CEENTA workflows and standards within 6 months.

Accountability

Our mission is to be the premier eye ear nose and throat group providing comprehensive quality and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates P.A.

This role is responsible for analyzing problematic workflows or inefficient processes and then providing comprehensive solutions and improvements to the electronic patient medical record system. They reinforce the

companys mission by displaying integrity and by taking pride in knowing they are providing the best technical solutions available to support our providers clinicians and staff.

Education

High school diploma or equivalent required. Bachelors degree preferred.

Experience

0-3 year of EpicCare Ambulatory analyst experience preferred.

Certificates Licenses Registrations

An active Epic (2020) EpicCare Ambulatory certification preferred. Certification must be obtained within 3 months of hire date.

Certifications relating to other Epic modules software applications technology infrastructure and or clinical specializations are an advantage.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

Full-time. Standard hours of operation (and working hours): 8am-5pm Monday-Friday. Additional evening/weekend hours may be required to complete system updates.

Upon successful completion of a probationary period and in good standing employee is eligible for remote work.

Physical and Mental Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job the employee is regularly required to talk and hear. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job the employee may be required to sit in front of a computer for long hours type and repetitively click a mouse.

Mental Demands: Ability to problem solve ability to work under pressure ability to thrive in a fast-paced environment ability to use discretion and sensitivity ability to work alone for long stretches of time.

Travel

Occasional travel to other offices to accommodate user needs. Occasional travel (inside and outside of NC and SC) for training classes implementations and conferences. Change in expectations may occur with little to no notice and will be reviewed periodically.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this addition to those essential functions identified above individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.