Analyst Network Security
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Analyst Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security Information Security and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise.
What you will do:
- 24x7 Support 80% job weight
- Monitors and resolves first-level security support requests. Escalates second-level support to senior team members
- Collects and disseminates information to clients during and post-incident
- Identifies records and escalates service performance trends anomalies and SLA breaches to senior leadership
- Updating the knowledge base articles
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Professional Development 20% job weight
- Attends training sessions or shadowing activities and obtains industry related certifications as determined by Manager
- Participate notably in assigned self-paced trainings
What we expect of you:
- Bachelors degree (B.A./B.S.) or 3-year diploma in Engineering Computer Science or a Technology related field OR
- 4 years of Information Technology experience to include 1 year in supporting information technology/systems
- Beginner level certification in a Managed Security Services discipline is a plus including but not limited to:
- Fortinet NSE4 and above is a must. Cisco; CCNA-Security Palo Alto: PCNSE.
- Call handling/ticket experience is a plus
- The position is part of a 7-day per week 24 hour per day managed services operations. To provide the required coverage must be willing to work weekends holidays and overtime.
- Foster a positive team environment by being approachable and assisting teammates.
- Actively engage in coaching and continuous learning to enhance technical skills.
- Understanding of IT infrastructure and Information Systems design including hardware software and services used in an enterprise.
- Investigate and resolve technical issues using established procedures.
- Demonstrate strong verbal and written communication skills.
- Apply critical thinking and problem-solving abilities to address challenges.
- Manage time effectively and maintain organizational skills.
- Proficiency with productivity tools such as word processing spreadsheet diagram creation presentation and email processing applications.
- Demonstrated ability to learn and adapt to new technologies and products.
About us
We make technology work so people can do great things.
CDW is a Fortune 500 technology solutions provider to business government education and healthcare organizations across the globe. At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were your long-term full-stack full-lifecycle technology partner. We have the experience expertise scale relationships and deep industry knowledge to bring just about any vision to life. Together we can deliver the full promise of what technology can do. Together we Make Amazing Happen.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.
Required Experience:
IC
Key Skills
- IDS
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- TCP
- Perl
- Telecommunication
- Operating Systems
- Juniper
- Dns
About Company
CDW UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. Our consulting, cloud & integrated technology solutions, and managed services help you drive & manage innovation.
