Manager, IT Service Americas East

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At SCIEX one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As part of SCIEX you will help to influence life changing research and outcomes while accelerating your potential. For more than 50 years we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team enabled by DBS that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Manager IT Service East Americas is responsible for developing implementing maintaining and overseeing the enforcement of IT operational policies and the East Coast ITSM Team. This role serves as a point of contact for escalations within the team and customer concerns. Effective interpersonal and strong technical skills are key to success in this position. The vision is for this individual to support the Global Director IT Service by effectively leading a team of technical professionals and assisting with escalations.

This position reports to the Global Director IT Service and is part of the Information Technology ITSM Team located in Malborough MA and will be an on-site role.

In this role you will have the opportunity to:

• Provide strategic direction and leadership to all IT activities.

• Oversee technical projects in alignment with organizational and platform goals.

• Work closely with leaders across Sciex and Danaher to ensure IT services support critical business functions.

• Manage the deployment development monitoring maintenance upgrading and support of organizational IT systems. This will include operating systems servers PCs software apps telephones and peripherals.

• Develop standard operating procedures allied to best practice and ensuring written protocols and guidelines are provided for IT staff and all end-users.

• Keep up to date with the most recent technologies and advising on what new technological solutions and their implementation will meet business and systems requirements.

• Develop the organizations IT vision and translating it into actionable goals.

The essential requirements of the job include

• Experience working in progressive technology and leadership positions.

• Proven management and leadership skill; building and maintaining an engaged and motivated team.

• Quality security and compliance.

• Able to chart the course able to balance short term and long term objectives in line with the companys long term strategy and immediate priorities.

• Able to relay complex information in simple terms to people at varying levels of competence.

• Outstanding stakeholder management skills.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Lift and/or move up to 10 lbs including a briefcase and/or materials

It would be a plus if you also possess previous experience in:

• Collecting interpreting and/or analyzing complex data and information

• Extensive Knowledge and experience with IT service management frameworks like ITIL including understanding the service lifecycle and core processes such as incident change and problem management.

SCIEX a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range OR the hourly range for this role is $125K-$130K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .