SUML Call Center Floor Supervisor Principal Coordinator (Onsite)

Plano, TX - USA

Monthly Salary: $ 56800 - 64800

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

SUML Call Center Floor Supervisor - Principal Coordinator (Onsite)

Job Description:

As the Refi Lien Perfection Set Up My Loan (RLP SUML) Call Center Floor Supervisor you will lead a dynamic team that is responsible for handling our lien placement vehicle title transactions additionally handling current volumes backlogsresearching and perfecting refinanced accounts along with identifying innovative new methods of lien perfection. As the leader of the operation you will create a vision and strategy for your team that enables them to execute in a well-managed and customer-focused way to unlock the best customer service in the industry.

In your role you will build relationships across a diverse network of stakeholders and partners to understand and prioritize the highest leverage needs of the organization. You will translate insights and data into a story that will help drive the team towards achieving individual team and business will also support motivate and strive to exceed standards of customer experience.

General Responsibilities:

Coordinates daily workflow of the department and directs work of others
Ensure timely administrative responsibilities of workload distribution volume monitoring reports meeting recaps etc.
Assists with researching escalated customer issues and troubleshooting
Regularly trains coaches develops and mentors other associates in the department to improve productivity efficiency and effectiveness
Communicates with managers and associates to drive customer experience based on observations
Serves as a liaison between associates and managers to help drive associate engagement and increase department morale
Educate and coach associates on process changes as they arise
Monitor prepare and deliver business level metrics (perfection rates SLAs QA) to high efficiency standards
Share in the accountability for a business level function team (logistics quality innovation morale)
Accountable for achieving business goals
Prepare and deliver monthly metrics to your leaders
Execute flawless management of projects assigned
Identify trends process gaps propose and execute on process improvements

Location: Plano 5 (Plano TX) - this role is an essential position and requires on site attendance

Schedule: Monday - Friday 8:00am-4:30pm CST

Department Hours: Monday - Friday 7:00am-6:00pm CST

Basic Qualification:

High School Diploma GED or equivalent certification
At least 3 years of customer service or call center experience
At least 2 years of experience working in the financial industry
At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

Bachelors Degree or military experience
At least 2 years of experience in people management
At least 1 year of auto finance experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano TX: $56800 - $64800 for Call Center Floor Supervisor

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience:

Manager

SUML Call Center Floor Supervisor - Principal Coordinator (Onsite)Job Description:As the Refi Lien Perfection Set Up My Loan (RLP SUML) Call Center Floor Supervisor you will lead a dynamic team that is responsible for handling our lien placement vehicle title transactions additionally handling curre...