Junior Observability and AIOPs Administrator

Position Description:

Are you passionate about automation AI-driven operations and building the future of enterprise observability Join a dynamic CGI team that is modernizing how clients monitor manage and optimize their IT environments. As an AIOps Engineer you will work with cutting-edge platforms such as BMC Helix Operations Management Service Monitoring AIOps Discovery and Dynatrace helping clients unlock actionable insights and reduce operational noise through intelligent automation.
This role offers the opportunity to learn from experienced industry leaders contribute to innovative monitoring and AIOps initiatives and grow your skills in cloud scripting APIs and infrastructure automation. Youll collaborate with senior engineers present solutions to clients explore new features and capabilities and help shape the next generation of Observability & AIOps services at CGI. If you are curious creative and excited to apply modern engineering practices within enterprise environments this is the place to start your journey.

Your future duties and responsibilities:

As a JuniorIntermediate AIOps Engineer you will support the evolution of CGIs Observability & AIOps services. You will collaborate closely with senior engineers technical leads and clients to help drive automation intelligent monitoring and operational insights. Your responsibilities will include:
Supporting configuration deployment and ongoing management of AIOps and Observability platforms (BHOM Helix Service Monitoring AIOps Discovery and Dynatrace).
Developing scripts APIs and integrations to enhance monitoring data ingestion automation workflows and event noise reduction.
Participating in the creation of service models monitoring policies anomaly detection baselines and event correlation logic.
Assisting in identifying monitoring gaps proposing improvements and recommending new features or capabilities clients should adopt.
Building dashboards visualizations and insights that help clients better understand their environment.
Supporting intelligent automation initiatives (self-healing auto-remediation enrichment logic automated CMDB updates).
Preparing and delivering client-facing demos walkthroughs and operational presentations.
Participating in troubleshooting root-cause analysis and data investigations to improve observability health.
Collaborating in Agile ceremonies standups planning sessions and continuous improvement initiatives.
Documenting solutions runbooks observability standards and operational procedures.
Staying current with AIOps monitoring and automation best practices; researching and presenting innovative ideas to the team.

Required qualifications to be successful in this role:

Essential Qualifications
-13 years of experience in IT Operations Monitoring DevOps Infrastructure or Platform Engineering roles.
-Hands-on experience administering Linux and/or Windows servers (installation patching troubleshooting performance tuning).
- Strong scripting/automation skills with Python PowerShell or Bash to automate deployments integrations and routine operational tasks.
- Foundational understanding of APIs and integrations: REST APIs JSON webhooks authentication methods (OAuth tokens etc.).
- Experience with monitoring / observability platforms (logs metrics events) and configuring them for real environments (not just viewing dashboards).
- Basic networking and infrastructure knowledge: DNS load balancers firewalls certificates storage concepts VMs vs containers.
- Cloud concepts (AWS and/or Azure) including networking basics security groups and managed services used by monitoring/AIOps tools.
- Strong communication skills able to walk admins developers and business stakeholders through setup issues and changes clearly.
- Curiosity and willingness to learn and specialize in:
BMC Helix Discovery
BMC Helix Operations Management (BHOM) / AIOps
BMC Intelligent Integrator & Intelligent Automation
TSSA (TrueSight Server Automation / BladeLogic)
Dynatrace
Entuity


Desired Qualifications
- Direct experience implementing or operating any of:
BMC Helix Discovery BHOM AIOps TSSA or similar enterprise operations platforms.
Dynatrace (OneAgent deployment management zones alerting dashboards).
- Experience designing and maintaining monitoring stacks dashboards and alerting (e.g. Grafana Prometheus CloudWatch Elastic Splunk etc.).
- Understanding of ITSM and CMDB concepts particularly:
CI relationships
Change/Incident/Problem processes
How discovery and monitoring feed CMDB and ITSM.
- Comfort working directly with clients/internal stakeholders:
Gathering monitoring and automation requirements
Presenting platform demos
Running UAT or onboarding sessions.


Professional Attributes
- Strong analytical and troubleshooting mindset able to trace an issue from alert logs/metrics root cause.
- Automation-first attitude prefers building scripts templates and policies over repetitive manual work.
- Platform ownership mentality treats Helix/Dynatrace/AIOps tooling as critical production platforms (availability upgrades capacity hardening).
- Collaborative team player who works well with infra app and ITSM teams and communicates clearly.
- Innovation oriented suggests improvements to monitoring coverage automation and runbooks not just keeping the lights on.
- Ability to juggle multiple environments and tasks and remain organized in a fast-paced operations context (multiple clients/environments).
Core Skills (Quick View the must haves that map to all these tools)


#LI-AS24

Skills:

• Artificial Intelligence
• Database
• Python
• RESTful (Rest-APIs)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.