French-speaking E-Commerce Consultant in Sofia, Bulgaria
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Care Assistant with French and English.
Yes our client is growing and is looking for new talents to join their team!
The position is for the largest construction equipment manufacturer in the world. Over the last century they have helped to improve the lives of people all over the world with their products. Their new digital solution products and services are created to support the next generation of customers and business and to provide an innovative solution approach to complex issues.
It is all about communication:
The Customer Care department suggests the primary touchpoint for the customers who want to communicate with our client. As an E- Commerce Consultant you will be responsible for handling all communications and assisting the customers with inquiries and issues they may face.
Our clients Customer Care team is the front line of our services and one of their greatest strengths.
Key Responsibilities:
Act as a first point of contact for customer product-related inquiries via phone email chat and other communication channels
Provide prompt and accurate responses
Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases
Follow company policy and guidelines for handling customer interactions
Provide great customer experience by demonstrating active listening empathy and positive attitude towards customers
Document and track all cases and customer information
What you need to have is:
Fluency in bothFrenchandEnglish- written and verbal
Minimum 1 year of experience in e-commerce and/or customer support role is required
Patience empathy and a customer-centric approach to handling customer inquiries
Excellent communication skills both written and verbal with great active listening skills
Great analytical and problem-solving skills to identify root causes and provide adequate solutions
Strong computer skills ticketing systems and other customer support tools
Team player with great attitude with the ability to work independently
Flexibility to work in shifts Monday to Friday and bank holidays which will be compensated according to the countrys policy
Good knowledge of heavy machinery and construction equipment
What can you expect from our client:
- Fulltime role with working hours Monday to Friday 13.00 to 22.00
- Competitive salary
- Convenient office location close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and many more!
Are you ready for a new position in beautiful Sofia Apply today and well help you further in the process!
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Contract
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
Professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
