Retail Operations Manager

Job Description

Our Client
Our client is a dynamic and forward-thinking organisation within the retail industry renowned for its premium brand positioning and commitment to delivering exceptional customer experiences. They are seeking a passionate and results-driven Retail Operations Manager to lead and optimise their retail operations in Malaysia.

Job Responsibilities
As the Retail Operations Manager you will be responsible for:

• Driving retail sales performance by setting and achieving sales targets across all points of sale (POS).
• Analysing sales results retail KPIs and competitor activities to identify opportunities and implement action plans.
• Collaborating with cross-functional teams to ensure timely support for all retail outlets.
• Maintaining optimal stock levels and ensuring timely replenishment in collaboration with the merchandising team.
• Upholding the premium brand image through visual merchandising staff grooming and operational excellence.
• Managing relationships with landlords and business partners to ensure smooth operations and explore expansion opportunities.
• Leading and developing a high-performing sales team through coaching training and performance evaluations.
• Ensuring compliance with operational standards and policies across all retail outlets.

Ideal Talent
The ideal candidate will possess:

• A Bachelors degree in any field with strong business acumen and proficiency in retail mathematics.
• 4 to 6 years of experience as a Retail Operations Manager preferably within a premium retail environment.
• Proven experience in landlord relations and coordinating department store promotions.
• Exceptional coaching team-building and people management skills.
• A results-driven energetic and proactive mindset with a strong sense of urgency.
• Proficiency in Microsoft Office and excellent communication skills in English (knowledge of a local language is an advantage).
• A passion for people development and the ability to drive sales performance.

Day-to-day

• Conduct weekly business reviews and share market insights with actionable plans to maximise sales and profitability.
• Oversee daily store operations ensuring compliance with company standards and policies.
• Optimise staff rosters to ensure efficient floor coverage and cost management.
• Address customer complaints and oversee after-sales service to ensure customer satisfaction.
• Partner with the Training Manager to deliver regular product and skills training sessions.
• Monitor and evaluate staff performance conducting appraisals and implementing incentive programmes to drive motivation and results.
• Act as a brand ambassador representing the company both internally and externally.

Benefits

• Competitive salary package with performance-based incentives.
• Opportunities for professional growth and development within a premium retail brand.
• A dynamic and supportive work environment that values innovation and collaboration.
• The chance to lead and inspire a talented team in a fast-paced customer-focused industry.

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