Product Manager Concierge

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Product Manager to be part of making that happen.

About the Role:

• Own product requirements delivery backlog prioritization and outcomes for projects across our threat intelligence platform LLM and automation tools and detection engineering systems.

• Translate high-level goals into detailed requirements and actionable roadmaps in collaboration with engineering teams.

• Partner with SOC leadership Detection Engineering Threat Intelligence and AI/ML teams to identify and drive optimization opportunities.

What Were Looking For:

• 9 years of experience in cybersecurity product management.

• Align product requirements with strategic objectives for Digital Concierge services ensuring clarity and traceability from concept to delivery.

• Work closely with engineering and UX teams to design and deliver features that improve automation security and customer experience.

• Author and maintain detailed functional and technical specifications for Concierge capabilities including workflow automation SOAR integrations and customer interfaces.

• Decompose high-level product goals into actionable development tasks and user stories ensuring completeness and clarity.

• Conduct competitive and technical research to inform roadmap decisions and differentiate the Digital Concierge offering.

• Support backlog grooming and sprint planning with a focus on technical feasibility security and business value.

• Strong understanding of security risks threat models and mitigation strategies in customer-facing platforms.

• Familiarity with SOAR platforms and automation technologies including orchestration of workflows and integrations.

• Experience designing and delivering customer-consumable front-end interfaces with a focus on usability and security.

• Ability to write highly detailed functional and technical requirements including edge cases data flows and integration points.

• Understanding of how automation and AI can enhance customer experience and operational efficiency.

• Comfortable working in agile environments and using backlog management tools.

Preferred Skills:

• 3 years in product management or technical product delivery roles ideally in security automation SOAR or customer experience platforms.

• Engineering or technical background (e.g. Computer Science Cybersecurity Software Engineering).

• Experience with SOAR platforms (e.g. Palo Alto XSOAR Splunk SOAR) and automation frameworks.

• Familiarity with integration patterns for ticketing systems (e.g. ServiceNow Jira) SIEM/SOAR platforms and customer portals.

• Prior experience contributing to or managing features such as:

• Automated workflows for security and operational tasks

• Secure customer-facing dashboards and portals

• AI-driven personalization and recommendation engines

• Integration with threat intelligence and incident response systems

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusionand truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees

• Flexible annual leave paid holidays and volunteer days

• Training and career development programs

• Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

On-Camera Policy
To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers.
We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

Security Requirements

Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.