Customer Service Executive

The Job at a Glance:

Join our team and youll be responsible for providing top class customer service!

Working in the Customer Service department you will be part of a friendly & successful team who deliver a personal service by educating and supporting customers jobseekers and colleagues to build trust and achieve positive results.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Provide client support via email telephone and live chat.
• Identify common customer challenges and actively suggest better solutions.
• Keep records of customer interactions on Salesforce
• Collaborate with sales and customer success e.g. consultation on job postings
• Coach customers to be product experts so they become increasingly self-sufficient.

Qualifications :

• 1 years experience in a desk-based customer service role
• A technical thinker who enjoys deep-diving into a bug or issue
• Independent thinker with good judgement and who uses their own initiative.
• A team player who thrives in supporting their fellow Customer Service team members
• Strong phone contact handling skills and active listening.

Additional Information :

Your benefits

Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life it should enrich it. Here are some of the benefits we offer:

• 23 days holiday allowance 2 company days bank holidays
• After each year in the company you get an extra day (up to 4 days)
• Private medical healthcare
• Pension contribution up to 5%
• Access to Wellhub offering flexible access to gyms wellness apps and wellbeing tools
• Enhanced Family Leave Payment
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Bike to work scheme
• Educational assistance
• Hybrid working model
• Volunteering days

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.

Remote Work :

No

Employment Type :

Full-time