Service Delivery Enablement Lead, Hybrid – Dublin

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

The Service Delivery Enablement team are responsible for designing how talent services reach employeesthe workflows systems and knowledge that make work easier and less frustrating. We lead with human-centered design: every service starts with the employee experience. We operate with a product mindset: own it measure it improve it. Theres meaningful work aheadtoo much still relies on workarounds and institutional knowledge rather than intentional design. Thats why this role exists. 

Youll sit at the intersection of technology workflow and experience designusing ServiceNow not just to route tickets but to remove friction. This role requires both design thinking and technical depth; youll move fluidly between strategy and system configuration.  

This is a role for someone who measures success by whether employees barely notice the system at allbecause it just works. Youre obsessed with elegant design energized by messy problems and love when something complex feels effortless. 

Responsibilities 

Service Design & Continuous Improvement 

• Apply human-centered design methodsjourney mapping service blueprinting empathy mappingto simplify workflows and reduce complexity 

• Partner with teams across LinkedIn to onboard new services using a design-first approach 

• Analyze service data to identify friction points and root causesthen translate findings into recommendations that inform priorities and roadmaps 

• Identify patterns across services and recommend systemic improvementsnot just point fixes 

• Manage the service backlog with product disciplineprioritizing based on employee impact effort and strategic alignment 

Platform Enablement & Technology 

• Administer configure and optimize ServiceNow Human Resources Service Delivery (HRSD) workflows case routing and modules 

• Identify opportunities to automate repetitive work or build tailored employee journeys through thoughtful system design 

• Leverage out-of-the-box platform capabilities to simplify delivery and reduce unnecessary customization 

• Troubleshoot issues and implement enhancements that increase adoption and usability 

• Track and report on outcomesusage deflection automationwith a focus on impact not activity 

Qualifications :

Basic Qualifications: 

• 8 years in service delivery or operationswith a track record of improving services not just running them 

• 3 years hands-on experience configuring ServiceNow HRSD 

• 2 years demonstrated experience applying human-centered design or continuous improvement methods 

Preferred Qualifications : 

• Experience managing a backlog or portfolio of services with product disciplineprioritizing defining success metrics and shipping iteratively 

• Fluency with tiered service models knowledge management and intelligent automation concepts 

• Analytical rigoryou use data to surface problems and measure what matters 

• Experience delivering services in a global fast-moving or tech-forward environment 

• Hands-on exposure to AI or automation in service deliveryand a point of view on where it helps vs. creates new friction 

• Technical depth beyond ServiceNowexperience with Workday Alteryx or similar platforms 

• Experience operating in agile environments where you shipped iteratively learned fast and adapted 

• The ability to communicate across technical and non-technical audiencesand build trust with both 

Additional Information :

Suggested Skills: 

• Service design mindset 

• ServiceNow HRSD expertise 

• Product thinking 

• Systems thinking 

• Data-informed decision making

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No

Employment Type :

Full-time