Guest Services Agent Manitoba Remote Camps
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHATS THE JOB
With over 25 years of experience in the remote camp business Horizon North/Outland is a leader in remote camp catering. Well over 50% of our applicants have been referred to by existing employees who recommend Horizon North/Outland to their friends and colleagues.
As a remote Guest Service Agent reporting to the Lodge Manager this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off 10 hours per day. The incumbent in addition to checking in and out will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.
Your work will include:
Primary Duties
- Greeting and welcome clients in a friendly and professional manner
- Assign rooms and issue appropriate keys or access cards
- Maintain accurate occupancy and client records
- Book confirm and modify reservations as required
- Transmit and receive messages ensuring timely delivery
- Distribute morning reports and information to clients and staff
- Complete weekly billing and send charge sheets to clients
- Orientate clients to camp rules policies and emergency procedures
- Provide information on camp facilities services and schedules
- Answer inquiries regarding hours directions and amenities
- Log and secure all Lost & Found items
Administrative & Support Duties
- Enter and update data in Microsoft Excel spreadsheets
- Use Microsoft Outlook for internal and external correspondence
- Assist in preparing reports reviewing safety documents and verifying timesheets
- Support special events decorations posters and setup activities.
- Assist with various administrative paperwork and filing.
- Collect and log client feedback identifying opportunities for improvement.
Health Safety & Cleanliness
- Ensure compliance with all health safety and quality standards.
- Participate in maintaining the cleanliness and presentation of the facility.
WHATS IN IT FOR YOU
- RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.
- Work-Life Balance of 21 Days On / 7 Days Off Rotation.
- Award winning safety culture.
- Referral bonus program.
- Be #1 on day 1 by joining an industry leader.
- Transportation from Winnipeg Thompson Flin Flon or The Pas provided
Qualifications :
WHO ARE WE LOOKING FOR
- Minimum one year of Guest Service Agent experience in a similar or hotel environment
- Extensive experience with Camp Manager software (or equivalent) preferred
- Fluent in English with excellent written and verbal communication skills and comprehension
- Exceptional organizational interpersonal and analytical skills; and superior initiative and attitude
- Ability to prioritize multiple demands and maintain strict confidentiality
- Excellent problem-solving skills
- Strong customer service focus
- Ability and desire to work independently with minimal supervision and as a team player
- Must be able to work in a very busy environment and maintain shared workspace
- Computer literate with experience in Word and Excel
Additional Information :
Guest Service Agents work on a rotational schedule of 3 weeks on/1 week off. Site locations are in remote settings requiring either air travel to site or via ground on our shuttle. You may be required to work nights weekdays weekends and general holidays. Wages are paid on an hourly basis with a starting rate of $18.50 per hour.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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IND #2
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just ... View more
