Temporary Reservation Agent
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Consistently offer professional friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter and/or Update group lists as required while ensuring accuracy
- VIP reach-out to guests booking high-rated suites
- Manage Reservations inbox and in-house reservation requests from Sales Convention Services and Executive Office
- Update reservations ensuring a flawless check in and check out process including acquiring deposits when needed and set up of billing instructions
- Present up-sell opportunities and recommend hotel facilities based on guest interests
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Previous customer related experience required
- Knowledge of Opera an asset
- Previous Property Manager System experience preferred
- Computer literate in Microsoft Office applications required; notably Outlook Word and Excel
- Must be able to type 50 words per minute
- Strong attention to detail
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs; remaining calm & courteous at all times
- Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional kneeling pushing pulling lifting walking and standing
- Occasional ascending or descending ladders stairs and ramps
Additional Information :
Hourly Rate: $35.06
Visa: Must be able to provide proof of eligibility to work in the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
