Customer TechOps Engineer GE Aerospace

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

This function supports our aircraft engine and systems product lines and with a 24/7 on shift team in the GE Aerospace Fleet Support this role you will develop practical and innovative ways to identify and meet goals and responsible for support of global operations. Also you will utilize your understanding and experience to solve customer issues and develop proactive solutions to the fleet.

Job Description

Essential Responsibilities:

Provide technical response and assistance in a timely manner to the customers in the operation inspection maintenance and repair of product lines
Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
Assist the customer with Aircraft on Ground (AOG) spare part support and issue resolution
Facilitate meetings with cross function focal for AOG recovery plan
Manage escalations that arise during operations
Lead collaboration with counterparts and partners make sure flowless turnover and continuous process improvement

Qualifications/Requirements:

Bachelors degree from an accredited university or college with at least 8 of experience in aviation industry is required
Must be fluent in Chinese and English
Proficient in MS Office applications such as Excel and PowerPoint
Must be highly motivated self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
Proven ability to establish productive working relationships in a cross-functional team environment
Proven written and verbal communication skills
Effective problem identification and solution skills

Desired Characteristics:

Humble: respectful receptive agile eager to learn
Transparent: shares critical information speaks with candor contributes constructively
Focused: quick learner strategically prioritizes work committed
Leadership ability: strong communicator decision-maker collaborative
Problem solver: analytical-minded challenges existing processes critical thinker

Additional Information

Relocation Assistance Provided: No

Job Description SummaryThis function supports our aircraft engine and systems product lines and with a 24/7 on shift team in the GE Aerospace Fleet Support this role you will develop practical and innovative ways to identify and meet goals and responsible for support of global operations. Also you ...

Job Description Summary

Job Description

Essential Responsibilities:

Provide technical response and assistance in a timely manner to the customers in the operation inspection maintenance and repair of product lines
Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
Assist the customer with Aircraft on Ground (AOG) spare part support and issue resolution
Facilitate meetings with cross function focal for AOG recovery plan
Manage escalations that arise during operations
Lead collaboration with counterparts and partners make sure flowless turnover and continuous process improvement

Qualifications/Requirements:

Bachelors degree from an accredited university or college with at least 8 of experience in aviation industry is required
Must be fluent in Chinese and English
Proficient in MS Office applications such as Excel and PowerPoint
Must be highly motivated self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
Proven ability to establish productive working relationships in a cross-functional team environment
Proven written and verbal communication skills
Effective problem identification and solution skills

Desired Characteristics:

Humble: respectful receptive agile eager to learn
Transparent: shares critical information speaks with candor contributes constructively
Focused: quick learner strategically prioritizes work committed
Leadership ability: strong communicator decision-maker collaborative
Problem solver: analytical-minded challenges existing processes critical thinker