Product Manager – Acute, Chronic & Aged Care

Job Description:

Join St Vincents Virtual & Home (SVVH) and shape the future of connected care in Australia.

• Impact that matters: Lead products that improve independence dignity and care for ageing Australians designing solutions that change real lives.

• Build something from the ground up: Be part of a division operating with a start-up mindset within a national health ecosystem agile innovative and bold.

• Career growth & visibility: Work closely with senior executives influence strategy and have your work seen valued and accelerated across the organisation.

Serve Something Greater

At St Vincents Health Australia (SVHA) our mission is simple yet bold:

Every person whoever and wherever they are deserves excellent and compassionate care.

As Australias largest not-for-profit Catholic health and aged care network our 30000 employees are united by a shared commitment to compassion justice integrity and excellence. Through St Vincents Virtual & Home (SVVH) we are building a more connected equitable digitally enabled health and aged care system delivering care to people in their homes communities and beyond hospital walls.

About the Opportunity

About the Roles
We have three exciting opportunities for experienced Product Managers to join our team and lead the development of digital health solutions across key care settings:

• Product Manager Acute Care
  Drive product strategy and delivery for acute care environments ensuring seamless integration and enhanced patient experiences.

• Product Manager Chronic Care
  Lead initiatives that support long-term condition management empowering patients and clinicians with effective digital tools.

• Product Manager Aged Care
  Design and deliver solutions tailored to aged care focusing on accessibility safety and quality of life.

Reporting to the General Manager in this pivotal role you will:

• Own the end-to-end product lifecycle from opportunity assessment and business case development through to launch and optimisation.

• Ensure product design is human-centred scalable digitally enabled and aligned to aged care quality and regulatory requirements.

• Lead market research analyse patient and consumer insights and ensure our products are equitable culturally safe and responsive to community needs.

• Partner with clinical commercial technology and marketing teams to drive growth engagement and market positioning.

• Use data AI and analytics to inform continuous improvement across customer experience product performance and commercial outcomes.

About You

You will thrive in this role if you:

• Bring at least 6-8 years experience in product management digital health or service design ideally in aged care healthcare or tech-enabled service environments.

• Ability to translate user needs into impactful solutions

• Have strong commercial acumen and can confidently build business cases.

• Are adept at translating user insights into product features experience improvements and measurable outcomes.

• Are an exceptional collaborator who can influence across complex stakeholder groups.

Minimum Requirements

Tertiary qualifications in business marketing health administration or a related field.

Mandatory Application Requirement

As part of your application please provide a short-written response (max. 500 words per response) to the three targeted questions below:

Innovation & Impact:
Describe a product or service you developed that improved customer or patient experience.
What problem were you solving what approach did you take and what was the measurable impact

Engagement & Influence:
Provide an example where you influenced diverse stakeholders in a complex or regulated environment to gain support for a product or service decision.
What was your strategy and what was the outcome

Data & Continuous Improvement:
Explain how you have used data analytics or customer insights to improve a product or drive decision-making.
What tools or methods did you use and what changed as a result

Applications without responses to the targeted questions will not be considered.

Why St Vincents

Care for each other -as well as the people we serve underpins everything we do at St Vincents. Guided by our values of compassion excellence integrity and justice we promote a culture of diversity and inclusion and empower our people to learn grow and innovate.

We strive to ensure all our people feel supported valued and safe every day they come to work with us.

When you join the St Vincents family you will have access to:

• Growth & development
  Access ongoing learning professional development and industry-leading educational partnerships across NSW VIC and QLD.

• Salary sacrifice
  As a not-for-profit provider we offer generous salary packaging enabling part of your salary to be taken home tax-free including access to a meal-entitlement card.

• Discounts health and wellbeing
  Access a range of employee perks including discounted gym memberships and our free 24/7 staff counselling and wellbeing service.

• Workplace giving
  Opportunities to engage in volunteering and community programs including paid volunteering leave and workplace giving initiatives.

This is your opportunity

Shape the future of aged care in Australia -designing solutions that enable people to live well with dignity connection and choice.

Ready to Apply

If youre driven by purpose excited by digital care innovation and motivated to build something extraordinary wed love to hear from you.

For a confidential chat regarding the role or to know more please reach out to:

• Kerryn Moore National Director People Experience & Capability onor

• Jane Cameron- Acting National Director SVVH via email

Apply today and help us deliver care that is compassionate connected and life changing.

Please submit your current CV along with a cover letter indicating which Product Manager role you are applying for.

We will be assessing applications as they are received and may close the advert earlier than the listed closing date.

Because youre like us you believe in our vision that every person whoever and wherever they are is served with excellent and compassionate care by a better and fairer health and aged care system. Better for all our employees and volunteers who work tirelessly to provide the highest levels of care and quality of life for our patients and clients. And better support for the local communities we play a vital role in and continue to support.

Pre-Employment Checks

Your employment is conditional upon the completion of all role-required pre-employment checks including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. This affirmative action allows a specific position within St Vincents to be available exclusively to Aboriginal and Torres Strait Islander individuals.

Please refer below for position description

POSITION DETAILS
Our St Vincents
St Vincents Health Australia (St Vincents) is a non-profit health organisation founded by the Sisters of Charity in 1857. We
are renowned for industry leading research education and the provision of exceptional and compassionate care. St Vincents
is shaping a future health and aged care system that supports people with life-changing care wherever and whoever they are.
We care for people in our public and private hospitals at home and in our aged care residences across NSW QLD and
Victoria.
Our vision at St Vincents is that every person whoever and wherever they are is served with excellent and compassionate
care by a better and fairer health and aged care system. Our 30000 exceptional and dedicated staff together lead St Vincents
to deliver three key priorities:
Enhance Impact: Continuously improve our care enhancing our positive impacts for patients people and our planet.
Connect Care: Work together building One St Vincents capabilities and services to create the future of connected
health and aged care.
Transform the System: Work with partners to shape a better and fairer health and aged care system.
St Vincents also recognises its obligations under equal employment opportunity and unlawful discrimination in the workplace
legislation as a minimum standard. We are committed to diversity in the workplace and seek to create an inclusive environment
that accepts everyones differences embraces their strengths and provides opportunities for everyone to contribute their
unique experiences to the workplace.
SVVH provides national oversight and strategic leadership for virtual and home-based care services across St Vincents Health
Australia (SVHA). As a digitally driven innovation-focused division SVVH is committed to delivering equitable connected care
through human-centred design and agile service models. Operating with a start-up mindset SVVH fosters a culture of
continuous improvement research-informed practice and bold experimentation to champion better and fairer connected care.
SVVH embraces emerging technologies pioneers new methods of service delivery and contributes to reshaping the future of
healthcare in Australia.

Role Impact
The Product Manager will have responsibility for the end-to-end development and continuous improvement of digital and
home-based aged care products and ownership of the product development pipeline. The role will embed patient-centred
design and iterative innovation to ensure care solutions are accessible effective and responsive to user needs. The Product
Manager will oversee marketing and demand generation activities to drive growth and engagement across the product
portfolio.

Managing Today
Product Development
Lead product design for the aged care portfolio ensuring care models are innovative scalable and patient-centred
integrating clinical best practice digital technologies and funding mechanisms.
Identify gaps in current product offerings and proactively identify opportunities that have potential to drive new and
different ways of delivering virtual and home care that deliver customer value and meet revenue objectives.
Evaluate market positioning commercial viability technical feasibility and regulatory considerations to ensure
readiness for development and launch.
Build and present business cases to support new product development and enhancements.
Collaborate with the wider team to ensure cohesive pricing strategies and a unified product portfolio across Virtual and
Home services.

Patient Experience
Develop a deep data-driven understanding of consumer segments behavioural trends and sentiment to shape
compelling offers and initiatives
Work with new stakeholders as well as existing customer groups to co-design and seek feedback on existing and potential
products.
Review patient experience and product performance regularly to ensure alignment with organisational goals and evolving
needs.
Ensure products reflect priorities in prevention population health and equity and enable culturally safe human-centred
models of care.

Stakeholder management & marketing
Work closely with care delivery teams to ensure care products are delivered effectively and meets customer requirements
and expectations.
Work with key stakeholders including the SVHA marketing team to develop marketing and promotion plans and
resources to strengthen brand positioning and organisational reach.
Represent the organization in public forums community and industry events.
Establish sound collaborative working relationships and communicate effectively and professionally with a wide range
of team members SVVH colleagues key stakeholders and external service providers

Innovation Quality & Reporting
Provide regular high-quality reporting on product management activities and pipeline progress against key performance
indicators. Deliver meaningful commentary insights and analysis on usage trends equity impacts and implementation
challenges.
Lead the integration of AI data analytics and interoperability systems to strengthen and streamline care delivery.
In partnership with the SVHA Clinical Governance team drive continuous improvement across products ensuring
alignment with quality standards regulatory compliance and accreditation requirements.
Oversee real-time product performance monitoring outcome measurement and the effective use of analytics to inform
decision-making and enhance product impact.

General
Work within the Mission Vision and Values of St Vincents as outlined in the Mission Framework and St Vincents Code
of Conduct ensuring that these principles are effectively integrated in all areas of responsibility
Ensure all documentation client records statistics and activity recording are completed and managed in a timely manner
consistent with SVHA and SVVH policies and procedures legislative and regulatory requirements.
Maintain confidentiality and act professionally within ethical boundaries

KEY STAKEHOLDERS
Internal
SVVH Leadership and senior teams
St Vincents ELT and senior leaders
St Vincents corporate teams including finance legal and comms teams

External
External partners health service providers referrers private health insurers government agencies technology groups researchers policy makers.
Clients of SVVH services current and future

EXPERIENCE AND QUALIFICATIONS
Experience Knowledge Skills Abilities Personal Attributes
Essential
Proven experience in innovative product management or service design ideally in an aged care or virtual health care
environment.
Demonstrated ability to improve consumer experience streamline processes and drive service excellence.
Ability to translate patient and customer insights into actionable strategies
Demonstrated analytical and research skills with the ability to translate complex data and policy into operational
outcomes
Strategic and systems thinker with strong business commercial and financial acumen
An ability to understand navigate and operate within complex stakeholder environments engage and influence
stakeholders effectively and build consensus where required.
High levels of self-motivation drive initiative and ability to adapt to changes in circumstances.
Excellent digital written verbal communication and presentation skills.

Desirable
Ability to analyse and interpret multiple sources of complex information and determine relevant insights.
Ability to problem solve conceptualise and articulate solutions.
Sound understanding of emerging local and international trends in the health aging and technology and their likely
impact and opportunities for St Vincents.
Experience in not for profit social enterprise or health sector organisations
Minimum Education Requirements
Tertiary qualifications in business marketing health administration or a related field

PRE-EMPLOYMENT / APPOINTMENT SCREENING REQUIREMENTS
Immunisations
Category B (non-clinical facing)
St Vincents has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of
vaccine preventable diseases (VPD) in healthcare settings. You therefore must comply with the St Vincents Immunisation
Policy which depending on the role you perform in the organisation will require you to undergo certain
immunisations/vaccinations (e.g. Covid-19 and flu vaccinations).

Physical Requirements
Office Environment

Other Pre-Employment or Appointment Screening Requirements
St Vincents requires that a reference check 100 points of identification check right-to-work check and a Nationally Coordinated Criminal History check (NCCHC) are undertaken for all roles.

The following mandatory pre-screening checks are also required for this position:

• Responsible person checks as per Aged Care Act

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information visit https:// or get in contact at

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct