Outage Planning Assistant

Outage Planning Assistant

Location: ScottishPower HQ Glasgow (office based with hybrid work pattern available)
Salary: 27498 excellent benefits and career progression opportunities
Permanent / Full-time (8.30am-4.30pm Mon-Fri)
Closing Date: 30th November

Help us create a better future quicker!

At ScottishPower our people are our greatest asset. Were looking for individuals with energy intelligence and passion to help us deliver a safe and reliable electricity supply to millions of customers every day.

SP Energy Networks part of the ScottishPower Group owns and maintains the cables and power lines that keep homes and businesses connected across Central and Southern Scotland Merseyside Cheshire North Wales and North Shropshire. We do this responsibly innovatively and with respect for people and the environment.

What youll be doing

As an Outage Planning Assistant youll play a vital role in supporting planned outages across our network. Your responsibilities will include:

• Providing a customer notification service for planned shutdowns ensuring customers and utilities are informed promptly and accurately.
• Raising jobs in corporate systems and preparing lists of affected customers.
• Managing changes to planned outages and liaising with customers to resolve complaints.
• Assessing outage requests by interpreting 11kV and LV network diagrams and authorising or referring requests for engineering assessment.
• Contributing to minimising GS4 failures and improving customer service by detecting and correcting inaccuracies in customer records.
• Supporting continuous improvement by monitoring processes capturing feedback and addressing non-conformances quickly.

Youll also work closely with other SP Energy Networks business units to maintain strong relationships and ensure compliance with OFGEM and internal service standards.

What youll bring

Were looking for someone who is:

• Experienced in administrative roles with strong organisational skills.
• Skilled in Microsoft Office and confident learning bespoke systems.
• Able to interpret technical diagrams and assess conflicting data to make accurate decisions.
• A strong communicator who can build effective relationships internally and externally.
• Methodical well-organised and able to work under pressure to tight deadlines.

Knowledge of PowerOn DOP (District Outage Planner) and Energy Networks corporate IT systems is desirable as is awareness of health safety and environmental legislation

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow.

Thats why our benefits include:

• 36 days annual leave
• Holiday purchase perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers save more and spread the cost of your technology purposes
• Count us in pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance private medical insurance health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to nudge financial wellbeing support
• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. Its a role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. And were taking it very seriously.

Were investingover 5.5 billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

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