Dispute Resolution Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Oversee the review and evaluation of transaction details and supporting documents to determine the validity and appropriate handling of disputes and chargebacks.
- Provide guidance and direction in liaising with customers merchants and financial institutions to ensure the efficient gathering of evidence and effective resolution of cases.
- Ensure all dispute and chargeback cases are properly logged monitored and resolved within established regulatory and internal timelines.
- Collaborate with fraud prevention and risk teams to identify emerging patterns strengthen controls and reduce exposure to fraudulent activities.
- Ensure full compliance with banking regulations card scheme rules and internal policies across all dispute-related processes.
- Review and present periodic reports on dispute trends resolution performance financial impact and aging cases to senior management.
- Work with IT operations and payment system teams to resolve transaction errors and implement corrective and preventive measures to improve process efficiency.
- Oversee customer communication standards ensuring clear explanations of dispute procedures and timely updates on case status.
- Lead training coaching and awareness programs for staff and internal stakeholders on dispute management chargeback rules and process improvements.
Perform any other managerial duties as assigned to support operational efficiency and organizational objectives.
Qualifications & Experience
Education: Bachelors degree in Banking & Finance Accounting Business Administration or a related field. A Masters degree or professional certifications in risk management payments or compliance is a plus.
Experience: Minimum of 5 years of progressive experience in dispute resolution chargeback management fraud analysis or related banking and payments operations with demonstrated leadership or supervisory experience preferred.
Required Experience:
Manager
Key Skills
- Bidding
- Access Control System
- B2C
- Evaluation
- Hospital management
- Communication
About Company
As a development-focused organization, we believe in people empowerment by the provision of gainful employment and other social interventions. Why Work at LAPO Microfinance Bank? Career Development LAPO Microfinance Bank offers professional opportunities for career growth and adv ... View more
