IT Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
Inbox Business Technologies is looking for an IT Service Delivery Team Lead is responsible for overseeing the day-to-day delivery of IT services and managing a team of IT support professionals.
Responsibilities
- Oversee the day-to-day delivery of IT services to ensure seamless operations.
- Maintain high-quality support standards and ensure service levels consistently meet business requirements.
- Lead and manage a team of IT support professionals providing guidance coaching and performance oversight.
- Maintain and continuously improve service levels through monitoring KPIs and SLAs.
- Ensure proper implementation and adherence to ITIL/ITSM processes including Incident Request and Change Management.
- Coordinate closely with internal technical teams to drive timely resolution of high-priority incidents and service issues.
- Continuously improve operational processes and contribute to enhanced user experience and customer satisfaction.
Requirements
- Bachelors degree in Computer Science Information Technology or a related field.
- ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage.
- 46 years of experience in IT Service Management including 3 years in a leadership or managerial role.
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management abilities.
- Proven ability to lead and motivate support teams in a fast-paced environment.
- Pleasing personality approachable demeanor and professional attitude.
- Experience in managing vendors and external service providers.
- Familiarity with SLA/KPI management and reporting
- Strong analytical and decision-making abilities.
Required Experience:
Manager
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
