IT Specialist

Islamabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes a critical support for working families and a $175B market that remains underserved by modern technology. Brightwheel is the largest fastest growing and most loved platform in early ed trusted by millions of educators and families every day. We are a three-time Cloud 100 company backed by top investors including Addition Bessemer Emerson Collective Lowercase Capital Notable Capital and Mark Cuban.

Our Team

Our team is passionate talented and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone as well as select offices in the US and internationally.

Who You Are

You are a tech-savvy problem solver with a passion for helping people. Youre energized by making things workand by making someones day better in the process. You bring curiosity follow-through and a friendly solution-focused mindset. You dont just fix issuesyou improve how systems run and how people experience them. You take pride in your work stay organized under pressure and hold yourself to a high standard of excellence in every interaction.

What Youll Do

Serve as the go-to IT partner for our Pakistan office resolving Tier 1 and Tier 2 support requests with efficiency and care.
Handle all aspects of device provisioning inventory tracking and deprovisioning for hires and terminations.
Manage daily break/fix support for the PK teamensuring equipment and access issues are resolved quickly and completely.
Set up IT infrastructure in our in-person office including sourcing hardware configuring phones TVs and ethernet and coordinating internet setup.
Respond to and resolve IT support tickets across the company through Jira ITSM escalating when needed and closing the loop with users.
Maintain organized up-to-date records of assets and support activity.
Communicate clearly kindly and proactively with employees at all levels to provide excellent support experiences.
Identify opportunities for process improvements and cost efficiencies in IT operations.

What Youve Done

35 years in IT support systems administration or a similar technical support role.
Proven track record of resolving hardware and software issues across multiple platforms.
Acted as the primary IT lead for the Pakistan office of a US-based company translating US-defined IT strategy into local implementation and support.
Experience managing support workflows in ITSM tools (e.g. Jira Service Management) with hands-on familiarity with MDM platforms like Kandji or Microsoft Intune and administration of Google Workspace.

Hands-on experience supporting technology in a high-volume support environmentunderstanding the urgency scale and service mindset required in these settings.
Demonstrated ability to manage hardware inventory provisioning/deprovisioning and device troubleshooting.
Known for your customer-first attitude your attention to detail and your ability to stay calm and friendly under pressure.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @ addresses and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact reach out to . Thank you for helping us keep our applicant community safe.

Required Experience:

Our Mission and OpportunityEarly education is one of the most important determinants of childhood outcomes a critical support for working families and a $175B market that remains underserved by modern technology. Brightwheel is the largest fastest growing and most loved platform in early ed trusted ...