Seasonal Customer Support Specialist II (Health & Lifestyle)

Role Details

Type of Support:Omnichannel
Contract Duration:Temporary (90 Days)
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work type and Location:Hybrid Metro Manila
Expected start date:December 4 2025

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Were seeking an exceptional Customer Support Specialist II to join our global mission of humanity forward by providing educational content focused on personal growth health and entrepreneurship. We dont just solve problemswe turn customers into raving fans. Youll be the embodiment of our Code of Awesomeness delivering support that sparks personal transformation across our Quest platform which serves millions of learners from over 100 countries.

Were looking for someone who approaches every interaction with compassion gratitude and a genuine desire to elevate human consciousnessone customer at a time. Youll need to thrive in our omnichannel environment guiding members through their learning journeys via WhatsApp iMessage live chat email and social media with warmth clarity and patience. If you believe happiness is the new productivity that work should inspire you to jump out of bed each morning and that every customer deserves to feel extraordinarythis role is calling your name.

What Youll Do:

• Be the voice of transformation by managing customer inquiries across all channelsWhatsApp iMessage live chat email and social mediaresponding with empathy authenticity and genuine care that reflects our culture
• Guide members through their Quest journeys helping them navigate our revolutionary learning platform troubleshoot technical issues and unlock their full potential through our 100 transformational programs
• Turn every support interaction into a memorable experience by going above and beyond expectations transforming customers into raving fans and brand ambassadors who cant stop talking about
• Support members with subscription management program access account questions payment inquiries and anything else they need to continue their personal growth journey seamlessly
• Collaborate with our global team (spanning 40 countries) and cross-functional departments to resolve complex issues share insights and continuously elevate the customer experience
• Embody our values of gratitude compassion and appreciation in every interactionwhether youre celebrating a members breakthrough or patiently walking them through a technical challenge
• Document customer interactions with attention to detail in our support systems ensuring every touchpoint contributes to a deeper understanding of our communitys needs
• Stay curious and continuously expand your knowledge of the program Quest content platform features and support best practices to provide accurate inspiring guidance
• Contribute innovative ideas for improving support processes tools and customer communications that align with our mission to push humanity forward
• Bring a solutions-focused ownership-driven mindset to everything you do maintaining the positive energy that makes our culture so special

What We Expect From You:

• Exceptional written and verbal communication skills in English with the natural ability to be warm clear and empatheticwhether explaining complex technical steps or celebrating a members transformation
• Proven experience in customer support handling omnichannel inquiries across voice messaging apps (WhatsApp iMessage) live chat email and social media platforms
• A genuine passion for personal growth transformation and education
• Experience supporting digital products online learning platforms subscription services or eCommerceyou understand member lifecycles and the nuances of supporting a global community
• Cultural alignment with our Code of Awesomeness: You naturally embody values like compassion gratitude innovation and the drive to turn customers into raving fans
• Comfort navigating ambiguity with grace troubleshooting across platforms and adapting your communication style for diverse global audiences
• Familiarity with modern support tools (Zendesk Intercom Freshdesk or similar) and messaging platforms with the agility to learn new technologies quickly
• A customer-first mindset combined with strong prioritization skills attention to detail and the ability to stay calm and solution-oriented during high-volume periods
• Genuine accountability and ownershipyou dont just meet expectations you exceed them because youre intrinsically motivated to do extraordinary work
• Openness to feedback continuous learning and collaboration with a globally diverse team that celebrates different perspectives and backgrounds
• Willingness to be flexible with your schedule to support our global community across different time zones when needed

What You Will Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.