Dynatrace Senior Application Support

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customers entire IT estate using the latest technologies in cloud applications security IT Outsourcing business process outsourcing and modern workplace.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Roles and Responsibilities:

• Provide technical support on various platforms (e.g. .ADP Cloud Pay Totango NetSuite and Anaplan. via the preferred ticketing tool by the client.
• Perform technical investigation and provide short-term or long-term solution for issues reported within agreed SLA.
• Ensure inquiries or issues raised in all medium of communications i.e MS Teams group chats Ions and shared mailboxes are handled in a timely manner and based on standard process.
• Handle Customer Business users inquiry and escalations based on best practices while leveraging on ITIL Knowledge.
• Participate in working sessions/ tech bridge calls with the customer for better communication and quick resolution of issues reported.
• Able to discern when to escalate issues to higher level support teams and follow correct escalation matrix.
• Work closely with higher level support teams in resolving issues and ensure to understand the resolution applied whenever applicable.
• Work closely with the Service Level Managers on urgent incidents requests and reports as well as ad-hoc tasks. Rotating shift (ASIA Late ASIA EMEA Late EMEA NALA Late NALA) and possible rotating weekend on-call for P1 and P2 incidents.
  

What awaits you in DXC:

Health Insurance (HMO) for you and dependents upon hiring

Life Insurance coverage from day 1 of employment

15 - 20 Days Vacation and 15 Days Sick Leave

Expanded maternity leave up to 120 days and Maternity Benefits

Expanded paternity leave up to 30 days

Non-Taxable Allowance (De-minimis)

Company-sponsored trainings upskilling and certification

SMART First Working Arrangements

Healthy and Encouraging Work Environment

Recognition and Pay for Performance Culture

Supplemental Pay (Standby/Shift)

Retirement Program

Employee Assistance Program

If you are motivated to deliver excellent results want to grow your career and make a difference come join us.

We are DXC.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.