SailPoint Developer with Production Support

Job Title: SailPoint Developer Production Support Experience Level: 5 Years and above We are seeking an experienced SailPoint Developer Production Support to join our Identity and Access Management IAM team. This role focuses on supporting and optimizing SailPoint IdentityNow or IdentityIQ in a post upgrade environment ensuring platform stability resolving integration issues and enabling advanced governance capabilities. The ideal candidate will have a strong background in SailPoint development production support and platform optimization aligned with Identity Security Cloud ISC best practices. Key Responsibilities Provide production support for SailPoint IdentityNow or IdentityIQ including issue triage resolution and root cause analysis Perform post upgrade validation and smoke testing of key configurations connectors and workflows Conduct gap analysis to identify and remediate capability gaps introduced during platform upgrades Optimize identity profiles access policies and SoD controls for performance and compliance Support connector lifecycle management including upgrades tuning and onboarding of new sources Collaborate with cross functional teams to integrate SailPoint with systems like AWS Azure SAP Salesforce GitHub and ServiceNow Monitor and enhance workflow performance including support for advanced use cases and campaign execution Participate in strategic roadmap planning for ISC feature adoption and governance maturity Maintain comprehensive documentation for configurations processes and support procedures Required Skills and Qualifications Five or more years of hands on experience with SailPoint IdentityNow or IdentityIQ Strong development skills in Java Beanshell XML and SQL Experience with rules workflows lifecycle events and connector configurations Proficiency in REST or SOAP API integrations with external systems Solid understanding of IAM concepts including provisioning RBAC SoD access certification and policy enforcement Experience with Active Directory or LDAP cloud platforms such as AWS and Azure and SSO SAML or OAuth integrations Familiarity with DevOps and support tools such as Git Jenkins JIRA and ServiceNow Strong analytical troubleshooting and communication skills Preferred Qualifications SailPoint Certified IdentityNow or IdentityIQ Engineer Experience in Agile or Scrum environments Prior exposure to ISC upgrades and post upgrade optimization Background in regulated industries such as banki.