SailPoint Developer with Production Support

Job Title: SailPoint Developer Production SupportExperience Level: 5 Years and aboveWe are seeking an experienced SailPoint Developer Production Support to join our Identity and Access Management IAM team. This role focuses on supporting and optimizing SailPoint IdentityNow or IdentityIQ in a post upgrade environment ensuring platform stability resolving integration issues and enabling advanced governance capabilities. The ideal candidate will have a strong background in SailPoint development production support and platform optimization aligned with Identity Security Cloud ISC best ResponsibilitiesProvide production support for SailPoint IdentityNow or IdentityIQ including issue triage resolution and root cause analysisPerform post upgrade validation and smoke testing of key configurations connectors and workflowsConduct gap analysis to identify and remediate capability gaps introduced during platform upgradesOptimize identity profiles access policies and SoD controls for performance and complianceSupport connector lifecycle management including upgrades tuning and onboarding of new sourcesCollaborate with cross functional teams to integrate SailPoint with systems like AWS Azure SAP Salesforce GitHub and ServiceNowMonitor and enhance workflow performance including support for advanced use cases and campaign executionParticipate in strategic roadmap planning for ISC feature adoption and governance maturityMaintain comprehensive documentation for configurations processes and support proceduresRequired Skills and QualificationsFive or more years of hands on experience with SailPoint IdentityNow or IdentityIQStrong development skills in Java Beanshell XML and SQLExperience with rules workflows lifecycle events and connector configurationsProficiency in REST or SOAP API integrations with external systemsSolid understanding of IAM concepts including provisioning RBAC SoD access certification and policy enforcementExperience with Active Directory or LDAP cloud platforms such as AWS and Azure and SSO SAML or OAuth integrationsFamiliarity with DevOps and support tools such as Git Jenkins JIRA and ServiceNowStrong analytical troubleshooting and communication skillsPreferred QualificationsSailPoint Certified IdentityNow or IdentityIQ EngineerExperience in Agile or Scrum environmentsPrior exposure to ISC upgrades and post upgrade optimizationBackground in regulated industries such as banking healthcare or telecomKnowledge of Identity Governance frameworks and Zero Trust Architecture